Must have Skills : Service cloud, Field Service Lightning,
Job Description :
- Must have experience on Service Cloud & Field Services
- Work closely with business and understand the requirement and conduct feasibility analysis of available solution approaches
- Work with business analysts, developers, and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution including architecture, design, system testing, and user acceptance testing.
- Determine the scope and corresponding effort estimates for all development work
- Perform code reviews and ensure team follows best practices and SFDC Coding Standards.
- Lead the effort to document technical requirements, architecture, and design of deployment and integration of the Salesforce.com solution. communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks.
- Coordinate the onshore and offshore teams in support of development activities.
- Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
- Design and mentor team in technical solutioning of business requirements.
In order to deliver the quality solutions, candidate must have: hands on experience in Salesforce OOB functionality and features like, custom objects and fields Page layouts Workflow & process builder Approval processes Security implementation Validation rules Custom tabs Reports and Dashboards Security features: Roles, Profiles, Permission Sets & Groups, OWD, Sharing Rules, Apex Sharing, Sharing Sets etc.
- Process flow and email generation according to application requirements Flow Builder Experience in Application customization and development, including Lightning pages, Lightning Web Components, Aura Components, Apex (classes and triggers).
- Experience in integration of salesforce with other systems using Salesforce APIs, SOAP, Rest API etc.
- Proficient with Microsoft Visual Studio, Salesforce Lightning Design System, and the Salesforce development lifecycle.
- Knowledge of Tools: JIRA / Any other agile tool, Data-Loader, GIT.
- Plan and strategize the deployment activities between sandboxes and to PROD.
- Must have knowledge of deployment activities (CI/CD) between the Salesforce environments.
Skills Knowledge and Expertise:
- Proven track record of delivering quality Salesforce solutions either in consulting roles or with Salesforce end user companies (7+ years Salesforce experience preferred)
- Good knowledge of Salesforce Service Cloud, Salesforce Field Service
- Work with other Team Technical Leads across the company to ensure that Agile and delivery best practices are in place and being followed, as well as ensuring that the team and company are constantly improving delivery processes
