- Collaborate with product managers and stakeholders to translate business needs into detailed technical requirements, ensuring clarity and feasibility.
- Work closely with the development team to refine and clarify requirements, acting as a bridge to ensure technical solutions align with business objectives.
- Assist in the execution of product validation and testing, ensuring requirements are met.
- Play an active role in managing customer support tickets, categorizing and prioritizing them, and facilitating the resolution process by liaising between end-users and technical teams.
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Problem Solving: Ability to identify and resolve issues efficiently and effectively.
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Communication: Excellent presentation, facilitation, and negotiation skills.
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Time Management: Able to prioritize tasks and manage time efficiently, meeting project deadlines.
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Collaboration: Works well in team environments and builds strong relationships with colleagues and customers.
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Adaptability: Comfortable in a fast-paced, dynamic environment with changing priorities.
Must have Skills: Jira, Requirements Elicitation, Client Interaction (Strong), Complex problem solving.
