Senior Specialist, Partner Operations

Company Description

Founded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company with a mission is to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelligently connected, including for the 4.7 billion people around the world lacking access to ultrasound. Butterfly created the world's first handheld single-probe, whole-body ultrasound system using semiconductor technology, Butterfly iQ. 

The company has continued to innovate, leveraging the benefits of Moore’s Law, to launch its second generation Butterfly iQ+ in 2020, and third generation iQ3 in 2024 – each with increased processing power and performance enhancements. 

The disruptive technology has been recognized by TIME’s Best Inventions, Fast Company’s World Changing Ideas, CNBC Disruptor 50, and MedTech Breakthrough Awards, among other accolades. With its proprietary Ultrasound-on-Chip™ technology, intelligent software, and educational offerings, Butterfly is paving the way to mass adoption of ultrasound for earlier detection and remote management of health conditions around the world.

Joining Butterfly is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions, along with the people you love.

Job Description 

Butterfly is seeking a Sr. Partner Operations Specialist to support the execution of high impact and business critical programs across our Global Distribution and Partner Channels. In this highly collaborative role, you will be responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. You will own driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our partner business; and building new tools and processes to scale our team’s impact. This position requires close collaboration with cross-functional leaders both internally and externally to ensure commitments and deadlines are met in a timely and quality-driven manner.

You are detail-oriented and a root-cause problem solver with a creative mindset. To be successful in this role, you’ll be agile, collaborative, and are comfortable with ambiguity. You will drive accountability and results. You are a master at storytelling, kindling new relationships and strengthening existing partnerships. You face complex problems with enthusiasm and a collaborative ethos. You will leverage a customer-centric mindset to spur operations forward and align to organizational KPIs.

Responsibilities

• Assess existing partner processes, identify opportunities to redesign for efficiency and scalability, and successfully drive projects to deliver these improvements. 
• Create comprehensive documentation for all partner systems to support user understanding and adoption. Assist partners and internal teams with troubleshooting portal access, agreements, programs, and more. 
• Partner with a cross-functional team to drive internal commercialization efforts. You will coordinate activities ensuring project timelines, milestones, and deliverables are met with high precision. Establish and support a governance framework with partner organizations, create clarity among teams, track progress, and manage any arising issues to keep programs on track.
• Become proficient in internal business intelligence tools (e.g. Salesforce) tracking partner performance, identifying areas for improvement and uncovering opportunities for increased revenue. Analyze key metrics, summarize trends, and collaborate with leadership on actionable strategies.
• Develop a deep understanding of the organization's product offerings, roadmap, and strategic direction. Stay informed about the industry landscape and how the organization positions itself within it, ensuring a clear understanding of how operations impact partners.

Qualifications

Baseline skills/experiences/attributes:

• 3+ years of experience in SaaS companies, preferably working in Partner or Channel Operations, and with Partners (Resellers and Distributors) across multiple geographies (both US and Internationally)
• Excellent business acumen and exemplary communication skills; Deep understanding of SaaS and Enterprise Sales business model with understanding of partner lifecycle from onboarding to renewal management and offboarding. Preference for experience in healthcare.
• Ability to quickly understand and map systems, processes, and operations; passion for operations and process improvement principles; strong preference for applicants with Lean / Six Sigma certifications 
• Detail-oriented and organized with experience in managing project plans, meeting deadlines, and proactively raising blockers or risks
• Natural problem solver and bias towards finding solutions vs. shutting down ideas
• Resourceful, innovative, and always looking for ways to drive process improvement and act as an agent for change
• Strong verbal and written communicator with excellent interpersonal skills to build and maintain relationships with key stakeholders and external partners
• Proficient in Microsoft Excel/ Google Sheets as well as SFDC and knowledge of partner management systems and enterprise SaaS tools
• BA/BS degree, ideally in business, finance or a related field, with an impressive track record of success

Location

At Butterfly we offer a hybrid work environment. For most employees, this means part time in the office (two or more days a week). 

Our offices offer kitchens stocked with snacks and beverages, comfortable work stations, and multiple opportunities to collaborate with your colleagues to build community

This is a hybrid position and will be based out of our office in New York City, NY. 

Benefits and Perks

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. Additionally, employees have the option to buy up for enhanced health insurance coverage. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
• Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
• 401k plan and match - we facilitate your retirement goals.
• Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
• Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
• Parental Leave - we want to make sure our employees have plenty of time with their growing families, and additional benefits for primary caregivers to help transition back to work after leave 
• Competitive salaried compensation - we value our employees and show it 
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives! 

Compensation 

Our estimated salary for this role based in NYC is between $110,000 - $120,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Butterfly Network does not accept agency resumes.

Butterfly Network is an E-Verify Company. 

Butterfly Network is an equal opportunity employer.  Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

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