The Expense Operations team at Navan supports customers with issues related to card issuing, statement payments, and much more. The QA Senior Specialist will help us maintain Operational Excellence as we troubleshoot customer escalations at scale.
What You’ll Do:
- Execute the Quality Assurance process. We aim to QA a percentage of cases worked by the 40+ members of our global Operations team, and you’ll enforce the standard which makes our team excel
- Continuously look for opportunities to improve our QA processes, and drive them to completion. Take ownership and initiative to make our back office more operationally efficient and perform at a continuously higher level
- Identify coaching opportunities to improve the effectiveness of our organization, and share these findings with leadership on an ongoing basis
- Present QA results and report QA progress to the broader Expense Operations team on a regular basis. Show our team how we’re performing, areas we’ve improved, and opportunities to raise the bar further
What We’re Looking For:
- Strong bias for action: we’ll improve because you see things that need to happen and take action accordingly
- A data-driven mindset with strong attention to detail
- A curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
- Sound judgment and discretion when dealing with confidential information
- Ability to effectively present information in one-on-one situations to managers and other employees of the organization
- Tech savvy —confident in Google Sheets, Slack, and data visualization tools like ThoughtSpot or Tableau
- 3-5 years of professional experience, ideally within a high-growth technology company
