PPRO is looking for a Senior Solutions Manager to help build and take ownership of the technical account strategy in connecting both new and existing customers to PPRO’s network of Local Payment Methods (Bank Transfers, Buy-Now-Pay-Later, Direct Debit, eWallet, etc..).
You will join our expanding APAC commercial team in our Singapore office, with dotted lines to the global solutions team, that owns the delivery of both new and existing business wins in China and ASEAN for our international local payment methods and LATAM payment service offering. In this client-facing role, you will be a customer focal point for everything that is technically and project related to PPRO, providing industry knowledge, technical know-how and a human face & voice to the business.
As a Senior Solutions Manager, you will not only work with the regional new business and account management teams and global sales teams, but will also interface with our multiple departments around the world, driving new opportunities, optimising current services, providing solutions and operationalising PPRO services within our clients’ portfolios.
We get things done
- Own the technical aspects of RFPs, RFIs, etc., for Payment Service Providers (PSPs) and Enterprise Payment Platforms (EPPs) in China and ASEAN.
- Lead and manage customer technical relationships, ensuring quick and efficient delivery of solutions and products.
- Bring an entrepreneurial mindset to achieve shared goals internally and with customers.
- Demonstrate strong ownership and maintain high productivity with minimal supervision.
We put the customer first & making things better
- Translate business requirements into technical solutions by leveraging platform capabilities and functionalities.
- Embed PPRO into the customer's operations, building strong, lasting relationships.
- Innovate and tailor PPRO’s solutions to meet customer needs, accelerating deal closures and strengthening partnerships.
- Build trust with clients by challenging conventional thinking when necessary, prioritizing long-term relationship value over short-term gains.
We work as a team and act with trust and integrity
- Collaborate across PPRO, breaking down silos between technical and business teams to secure and retain customers.
- Bridge the gap between commercial and tech teams, handling technical Q&A in high-stakes meetings.
- Act as a trusted brand ambassador, embodying PPRO principles in every interaction with customers and colleagues.
You’ll need to have:
- Strong technical aptitude - Hands-on experience with APIs (ex: sample integrations, Postman experience etc.) within the payments domain
- Experience with owning technical portions of payment acquiring focused RFPs / RFIs
- 4+ years of work experience in a customer-facing, semi-technical role within the payments industry with a strong understanding of merchant acquiring for card primarily, and local payment methods
- A strong pedigree of customer service and customer focus as well as being unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
- Ability to juggle customer customisation needs with internal capacity / technical feasibility
- Consultative approach to problem-solving
- Flexibility to coordinate work/ stakeholders across multiple timezones
- Fluent Mandarin skills both verbal and written - to a native business speaking standard
- Strong English skills both verbal and written
Nice to have:
- We are ideally looking for awareness of the following technologies: HTTPS / SSL / SSH / SFTP / HTTPS POST / HTML
- LATAM payments experience would be a plus
- Additional language skills are always welcome
