The Senior Solutions Consulting Manager is responsible for driving growth and retention by ensuring solutions meet prospects’ and clients’ business needs. The Solutions Consultant does this by providing technical product expertise, developing deal strategy, creating the tailored articulation of value, and identifying and solutioning for gaps in client & member delivery model.
Duties and Responsibilities:
- Facilitate discovery in support of strategic solutioning for product fit and goal alignment
- Tailor and strengthen Request for Proposal responses, financial proposals, and renewals
- Apply deep product, market, and competitive knowledge in live meeting support and written communication with clients, prospects, and consultants
- Delivering an engaging and comprehensive product demonstration.
- Provide key deal and market insights with Growth & Business Excellence leadership and the Product Marketing team, helping to shape our products, packaging, and the way we message our solution broadly.
- For renewals, provide thought partnership on pricing, program strategy and positioning and identify potential opportunities for expansion
- For retention opportunities, support Client Success with the development of a remediation strategy with recommendations on the cross-functional team needed to deliver on the plan
Qualifications:
- 6+ years of client-facing experience in health and benefits
- Experience supporting client success of similar size and scope to Included Health’s book of business and/or experience in large enterprise client success/account management/consulting
- Experience in sales and/or strategy on best-fit win strategies
- Experience in a high growth, fast changing environment
- Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience
- Strong interpersonal skills with the ability to work independently and within a team environment
- Ability to travel (travel amount ~15%)
Physical/Cognitive Requirements:
- Prompt and regular attendance at assigned work location.
- Ability to remain seated in a stationary position for prolonged periods.
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
- Ability to interact with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $128,130 - $180,990 + equity + benefits
Zone B: $147,350 - $208,139 + equity + benefits
Zone C: $160,163 - $226,238 + equity + benefits
Zone D: $166,569 - $235,287 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at
includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
