Senior Solution Delivery Manager

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Role

Your demonstrated experience as a Solution Delivery Leader or Manager, working at the enterprise level to deliver multiple moderate to complex solutions, will enable you to successfully drive the delivery team, and monitor project quality, risk and performance for all Zuora implementations. You will be responsible for managing the end to end delivery of the projects, ensure that the project remains on time, within budget and meets the customer expectation.

 Because you already have experience integrating implementing Enterprise software systems and are proficient with SaaS or ERP or Order to cash systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Manager’s at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

 Desired Skills and Experience

• Overall 10+ years of experience; with at-least 5+ years as a program/project manager
• In-depth knowledge and experience implementing Enterprise software applications such as ERP or CRM or SCM
• Experience with SaaS based implementation is desirable
• Strong client service and/or management consulting experience
• Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
• Manage a number of engagements concurrently, potentially between 3 – 5 clients
• Successful candidates must have strong communication and problem solving skills, customer focus and results orientation
• Executive presence. Comfort with ambiguity and C-level communication
• In depth technical knowledge and solutions of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• Have developed domain industry or business process skills
• Lead teams of architects, consultants, and developers
• Able to effectively manage scope change and implementation of multi-year/multi-phased project or program
• Drives adoption through achieving business goals and innovation
• Ability to confidently communicate how technical solutions achieve customer business objectives and continually promote the value and adoption of the solution
• Technology experience or awareness in either of the following:
• ERP, CRM, accounting systems, provisioning systems
• Billing and payment systems
• SaaS based software implementation
• Knowledge of Web Services, XML, SOAP, REST
• Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 50% of the time (including possible international travel)
• Certification of PMI is a plus

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.