SENIOR SOLUTION CONSULTANT (PSA)
UK - REMOTE
WHO WE ARE
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic, and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
We are recruiting a highly motivated, enthusiastic Implementation Consultant with strong Software Implementation and Professional Services Automation skills at a Senior level of experience. This individual will be leading the implementation and training of the Certinia PSA application and related applications in customer environments.
Travel within the UK and Europe should be expected.
WHAT YOU WILL DO IN THIS ROLE
Developing and managing relationships with customers.
Working primarily with medium to large-sized organisations with average to high complexity implementations.
Presenting the application via Web conference tools and via face to face meetings
Perform key components of remote and onsite implementations of the PSA application. Components may include Base Build Installation, Configuration, Training, Report writing, Data Migration and consulting support
Responsible for technical specifications, application configuration, unit testing, UAT support, data migration support, knowledge transfer, deployment and post go live support.
Understand complementary 3rd party applications as part of the overall implementation project
Understand our customers Professional Services Automation process requirements and assist the project team in redefining processes and translating those technical requirements into a Solution Design Document to form the Architecture of the customer’s build to be delivered both by the core implementation team and to be passed to Custom Development.
Prepare and deliver standard and custom configuration and training events via web meeting or standard classroom methods
Responsible for key implementation-related decisions based on best practices and prior experience, in coordination with the project manager and other members of the project team.
Document best practices specific to our software implementation and assists the Practice organisation by leading efforts to improve methodology and develop service offerings.
Assist Solution Design Consultants in scoping statements of works.
Communicate with the wider business. Works with other departments, such as Support. Customer Success, Product and Sales to help drive successful implementations, sales and product improvements.
As a product expert, influence the engineering and product management teams on issues that may affect the product.
Influence customers on wider project issues and roadmap decisions about their utilisation of the Certinia solution
Directly impacts by achieving billable utilisation targets.
Mentor less experienced members of the Consultancy team
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Extensive & proven experience in complex software implementations with Enterprise customers
Relevant experience and knowledge of processes, applications, and solutions pertaining to a Certinia and/or Salesforce (or competitor ) product set
Extensive experience in accounting, supply chain management, or professional services
Offer relevant and proven product expertise and domain knowledge
Understanding of cloud technologies and complex information systems
A background in Professional Services Automation is required including experience with implementing PSA applications or Salesforce
Professional Services qualification (or demonstrable experience of PSA solutions)
Effective experience providing consultancy services
Strong written and verbal communication skills
Ability to work in fast changing, team environment
The ability to work independently in most situations
Strong computer skills ideally including Salesforce.com, MS Office and web presentation tools
- 20% Travel EMEA to customers
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