About Digital Asset
Digital Asset helps companies of all sizes and across industries get distributed applications to market faster, and stay there longer. At the core of our service offering is DAML (daml.com), the open source and platform-independent smart contract framework that enables developers to write an application once and deploy it anywhere. This pioneering creation stands as the backbone of smart contract platforms on the Canton Network.
Today, we work with some of the largest companies in the world to harness the transformative power of smart contracts - a component of the distributed ledger technology (DLT) stack - and change the way applications are developed, deployed and used to solve real-world business challenges.
Digital Asset is a global company with offices in New York, London, Budapest, Zurich, Hong Kong, and Sydney.
As we grow our team, we will maintain the dynamic, collaborative and pragmatic way of working that has grounded our efforts from the beginning. If you seek to develop solutions others have yet to contemplate, this opportunity may be right for you!
The Opportunity
The Digital Asset Enterprise Support Team is the front line for our global customers, many of which run some of the most mission-critical financial infrastructures in the world. With billions of dollars on the line, we help them build robust solutions and keep them up 24x7x365. This is an opportunity to be the subject matter expert (SME) in both DA's products - Daml - as well as the third party products of our clients. We help customers debug their thorniest problems, and we work with the product and engineering teams to improve the products based on customer feedback.
Team members are located in the US, Hungary, Hong Kong and Australia, and operate in overlapping shifts, using a follow-the-sun support model.
As a Software Support Engineer, you will be continuously learning, documenting, and advising our clients on how to best install, configure, deploy, connect, and use DA products. While sharpening your own skills and knowledge, you will own the client/field issues escalations and resolutions internally on behalf of clients.
You will have extensive interactions with our internal developers/engineering teams and our product teams, either to work on escalated tickets, learn new product features or to provide inputs into product enhancements road maps based on field experiences. Providing our clients with a great experience when using/learning our products is the primary objective.
The successful candidate MUST reside in Hong Kong.
Key Responsibilities
Key Criteria
If you see yourself being successful in this role, please do not allow a few missing qualifications to keep you from applying. You could be the right person for this opportunity, and applying is the only way we will know.
NO AGENCIES, PLEASE!
Connect With US
This is a rare opportunity to help define an industry and join a dynamic team of technology innovators.
Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact [email protected].
As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.