As a Global ID&F Technical Engineer you will be a critical stakeholder in the development and release of our ID&F products. You will be a trusted advisor to regional delivery and support teams representing them during the software development lifecycle, providing operational guidance, product consultancy and supporting client incidents.
This role contributes towards the success of the ID&F business through automation and innovation improvements, internal knowledge-sharing activities (i.e., product improvements, documentation optimization, enhancing product deliverability through technical input and customer advocacy) and through being continually curious and striving to understand the customers product needs, challenges, and issues.
What skills needed to perform this job competently?
Able to deliver and troubleshoot SaaS and on-prem/hosted solutions:
Solid analytical and problem-solving skills
Ability to shape and drive acceleration of outcomes through critical thinking
Ability to comprehend detailed project specifications with the need to work on multiple initiatives simultaneously.
Ability to drive SaaS and on-prem deliveries and client implementation, specifically technical engineering aspects with experience desired in the following areas of Incident Management (L3), Application Support
Experience with cloud services, deployment, and management (AWS/Azure inclusive of scaling, tuning, CI/CD deployment practices)
Experience with DevOps and CI/CD (Git/Jenkins/Ansible/Terraform/etc)
Experience using alerting & monitoring solutions (Splunk, DynaTrace, Elastic Search, Grafana)
Understanding of XML, JSON, Swagger
Platform Familiarity with Docker/Kubernetes/EKS/Kafka
Experience with API test tools such as Bruno / Postman / SOAP UI
Experience with UNIX and Windows OS and shell scripting
Proven oral and written communication skills
Preferred Additional Skills:
Industry experience in the Identity and Fraud space
Examples of customer-value driven agile working and rapid prototyping.
A critical thinker with a desire to continuously learn new things
Able to work both as an individual contributor as well as contribute to the wider team with strong execution skills.
Experience with Atlassian JIRA and Confluence
Experience with GenAI
Experience working with geographically dispersed teams
Experience using and querying databases such as Oracle and PostgreSQL
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