Senior Software Engineer, Customer Care

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Fulfillment group, in Marketplace, at Lyft is responsible for determining what inventory can be reliably offered for a given rider session and reliably fulfilling rider requests. The group has a few sub teams that are responsible for generating feasible offers for riders, connecting rider requests with drivers to fulfill those offers and a demand and supply lifecycle platform that power great rideshare experience.

As a software engineer at Lyft, you'll collaborate with other software engineers and cross functions like product, data science and analytics to lead and execute large projects from idea  to efficient execution. We're looking for a motivated Software Engineer who is passionate about solving challenging technical problems and is excited about working in a fast-paced, innovative and cross-functional environment where they will take on some of the most interesting and impactful problems in ridesharing.

Responsibilities:

• Contribute to the roadmap and architecture based on technology and business needs
• Write well-crafted, well-tested, readable, maintainable code
• Have a good grasp and ability to explain the various trade offs made in decisions
• Participate in code reviews to ensure code quality and distribute knowledge 
• Build Features from tech specification to positive execution
• Proactively participate in resolving ongoing incidents 
• Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results
• Share your knowledge by giving brown bags and tech talks

Experience:

• BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience
• 3+ years of software engineering industry experience
• Proficiency in object-oriented programming
• Experience designing, debugging and running fault-tolerant, highly available, large-scale distributed systems
• Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.)
• Experience with common CI tools (Jenkins, Buildkite, CircleCI, TeamCity), and proficiency in at least one of those tools
• Solid knowledge of distributed systems, relational and NoSQL databases
• Ability to communicate in English in writing, meeting and presentations

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. 

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $124,000 - $155,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.