Senior Software Engineer, AI Engineering

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

This opportunity is part of our Emerging Technology Group within Digital Technology. You will be responsible to drive the development of highly scalable backend services that will impact AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search and Conversational Interfaces.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What our team values:

  • Being humble and having each other’s backs.
  • Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session.
  • Producing high quality work, we’re proud of, and not taking shortcuts.
  • Having fun—we like to joke around, eat lunch together, and even hang outside of work.
  • Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes).

What you get to do in this role:

  • Design, implement, and maintain efficient, reusable, and reliable Python code.
  • Architect and develop scalable, secure, and high-performance AI-driven software solutions.
  • Integrate ML/AI capabilities into the ServiceNow platform.
  • Help evolve the MLOps process our team follows.
  • Lead code reviews, mentor junior engineers, and enforce best practices in coding, design, and architecture.
  • Collaborate with cross-functional teams including product managers, ML engineers to build and deploy high-quality features.
  • Work with cloud platforms (Azure, Databricks, GCP, AWS, etc.) to develop and deploy cloud-based solutions.
  • Identify and resolve software defects through debugging and troubleshooting.
  • Continuously improve existing codebases to increase maintainability, performance, and scalability.
  • Drive the technical direction of key projects and ensure alignment with overall business goals.
  • Ensure system security and data protection principles are embedded in solutions.
  • Stay up to date with new tools, libraries, and trends in the Python and software development ecosystems.
  •  
  • 5+ years of professional software development experience using Python.
  • Strong understanding of design patterns, integration patterns/practice, data modeling principles, and best practices
  • Experience with microservices architecture.
  • Expertise in building and optimizing scalable back-end systems and APIs.
  • Strong experience with web frameworks like Flask and FastAPI
  • Familiarity with asynchronous programming and frameworks (e.g., AsyncIO, Celery).
  • Solid understanding of relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Snowflake, Databricks, Redis, ElasticSearch, etc.).
  • Experience with containerization technologies (e.g., Docker, Kubernetes) and cloud infrastructure (Azure, AWS, GCP, etc.).
  • Proficient understanding of version control tools (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
  • Excellent problem-solving skills with a focus on performance tuning, scalability, and security.
  • Strong communication and collaboration skills.
  • Knowledge of machine learning frameworks or data science is a big plus.
  • Familiarity with front-end technologies (JavaScript, React, HTML, CSS) is a plus.

#DTjobs

FD21

For positions outside of the Bay Area, we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

 

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Senior Software Engineer Q&A's
Report this job

This job is no longer available

Enter your email address below to get notified whenever we find a similar job post.

Unsubscribe at any time.