Senior Software Development Consultant, Customer Success Consulting

The opportunity
The Unity Customer Success Consulting team is a group of highly skilled Software Developers and Technical Artists with deep expertise in the Unity platform, whose main goal is to help our customers improve their projects and internal workflows and assist them in the resolution of very challenging technical problems. In order to do this, we provide a series of short-term and long-term consulting and development services which can range in duration from one week to eighteen months and beyond.

We’re looking for developers who want to share their expertise with our customers and help them achieve their performance targets. Our customer base spans customers from the video games and media and entertainment (M&E) industries. If you're technically skilled, customer-focused, and are not afraid of constantly being pushed out of your comfort zone, this job will suit you.

This position involves visiting our customers and, by collaborating directly with their technical leaders, help them optimize their projects and workflows and educate them on best practices. Our team is asked to resolve challenging problems which require a level of expertise in the Unity platform that only Unity can help with.

In the longer term, you'll become an established technical expert within Unity. You can pursue opportunities including personal research, speaking at conferences, delivering training to customers and colleagues, and guiding Unity's direction by providing feedback and advice to our R&D teams.

This role may involve periodic travel to customer and other Unity offices, primarily within Japan and usually during week days. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.

We're committed to maintaining a diverse team, and we welcome and encourage applicants with diverse experiences and backgrounds.

What you'll be doing

• Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
• Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
• Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
• Help the Engineering Manager with the scoping of incoming opportunities.
• Become embedded with external customer teams to develop interactive applications and tools

What we're looking for

• Capability of developing and debugging code written in a large multithreaded C# or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
• Knowledgeability on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
• Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
• Fluent in written and spoken English as well as Japanese
• Ability to guide customers by clearly communicating ideas and technical knowledge via written reports
• Comfortability when it comes to diving into areas outside of their expertise in order to help our customers

You might also have

• Experience in delivering training/technical talks and writing technical articles/documentation
• Deep graphics programming knowledge and experience writing shaders

Additional information

• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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