Key Duties
- Annual roll out of global TLS/ SSL renewals
- Rollout of Operating System (OS) upgrades or migrations
- Rollout platform (Kubernetes) upgrades
- Rollout of other common but industry agnostic roll outs across the cloud services customer base.
- Liaise with IFS R&D and Unified Support Engineering organizations for automation requirements to support global rollouts.
- Liaise with IFS R&D and Unified Support Engineering organizations for knowledge sharing with Unified Support Service Operations groups in relation to global rollout scope.
- Identifying knowledge gaps and compile/ update internal Knowledge Based Articles (KBA) to guide Unified Support Service Operations groups in relation to global rollout scope.
- Identify and communicate improvement points related to Standard Operating Procedures (SOP) and Processes to the relevant process owners in relation to global rollout scope.
- Single point of contact for the Global Rollouts related activities.
- Weekdays EU shift coverage for above capabilities.
Personal Abilities
- Ability to work to deadlines and targets
- Ability to manage own time efficiently and effectively
- Ability to work in international, multi-discipline, cross-functional teams
- Flexibility to work to deadlines and needs of the role
- Ability to read and understand technical documentation written in English
- Ability to mentor and provide a good role model for junior team members
- Problem-solving skills and the ability to change approach based on information gathered during the process
- Good communications and interpersonal skills
- Strong organizational skills and ability to multi-task
- A positive team player with a can-do attitude
- Excellent verbal and written communication skills in English
- Ability to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape
- Proactivity and ownership of work items in all aspects of the technical and team role
Qualifications
- Mandatory
- A university degree or an equivalent professional qualification in Software Engineering, Computer Science, Information Technology or similar.
- Understanding of basic concepts in Cloud computing
- Optional/ Value Add
- Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
- Experience in ITIL, ISO 20000, or a similar IT service delivery framework
Technical Skills
- The successful candidate will have at least half of the following skills or a suitable professional grade qualification
- Commercial Cloud service administration and operations (Azure, AWS & GCP).
- Networking design and administration
- Oracle database administration
- Microsoft SQL Server administration
- Windows Server administration
- Linux Server administration
- Kubernetes/Docker operations and administration
- Terraform/Ansible/BASH/PowerShell scripting usage.
Interviews and selections are being made continuously. If you are interested, apply as soon as possible.
As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
