Mercari, Inc. (India) is hiring a

Senior Site Reliability Engineer, Platform Engineering

Bengaluru, India
Full-Time

Requirements

About Us

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission. 

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

Our Culture

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. 

We invite you to read the “Mercari Culture Doc,” which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Position Overview

Team

Mercari is Japan's leading marketplace, experiencing rapid growth and increasing traffic. To ensure a seamless user experience, our Site Reliability Engineering (SRE) team is crucial in maintaining the reliability, performance, and scalability of our systems.

While our centralized Platform team provides the tooling and infrastructure for our services, the SRE team bridges the gap between the platform and product teams. SREs focus on ensuring services remain operational and reliable, allowing product developers to concentrate on business logic.

For more details about the team and their contributions, please explore the following blogs.

Role

We are looking for a Senior Site Reliability Engineer to ensure the end-to-end reliability of our services in collaboration with both platform and product teams. The ideal candidate is highly motivated, passionate about enhancing developer productivity, and committed to improving the reliability, security, and observability of Mercari's services. Additionally, they should have the expertise to migrate and operate platform and cloud related features at scale.

Work Responsibilities

What you will do

  • Support the migration and adoption of new platform features and tools.
  • Enhance service stability, scalability, availability, and security.
  • Develop and improve automations to reduce overhead for product developers using the platform.
  • Advocate for engineering best practices and collaborate with internal developers to understand and address their needs.

You may be fit if you

  • Are passionate about enhancing service reliability and enjoy collaborating with application developers to resolve performance issues.
  • Are neutral on the technology itself and can take pragmatic approaches to the issues
  • Avoid reinventing the wheel and utilize the existing tooling and ecosystem as much as possible
  • Have good communication and interpersonal skills 

Minimum Requirements

  • At least 5 years of experience in developing, operating, and maintaining complex, scalable production systems.
  • Proven experience in writing design documents or proposals and aligning with stakeholders.
  • Experience in designing automation and operating cloud environments (GCP, AWS, or Azure).
  • Expertise in database performance tuning.
  • Strong understanding of Service level agreements and objectives
  • Strong experience in developing and operating products and tools using languages like Go, Java, and Python.
  • Deep knowledge and hands-on experience with container management platforms (e.g., Kubernetes, Docker) in production.
  • Extensive experience with Infrastructure as Code (IaC) solutions, such as Terraform.
  • Solid understanding of the software development lifecycle (SDLC).
  • Proficient in Linux networking and troubleshooting.

Preferred Requirements

  • Experience in a distributed system or microservices architecture
  • Experience making technical decisions as a tech lead
  • Familiar with monitoring/observability technologies like Prometheus, Graphite, Grafana, Kibana, Elasticsearch, Datadog
  • Open-source software development experience and or participation in open-source communities
  • Working knowledge of cloud security and application security
  • Experience in using any service meshes in production such as Istio or Linkerd
  • Experience in using network reliability practices such as circuit breaking, rate limiting
  • Experience in designing secure cloud-based network architectures

Working Conditions

Employment Status

Full-time

Office

Bangalore

  • Hybrid workstyle
    • We believe in high performance and professionalism. We work from office for 3 days/week and work from home 2 days/week
    • To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
    • We will continue to review and update the policy to address future organizational needs

Work Hours

  • Full flextime (no core time)
    *Flexible to choose working hours other than team common meetings

Media

Owned Media

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