A Senior Shared Services Specialist is an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.
- Act as main frontliner of customer support —responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.
- Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
- Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
- Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
- Assist in training junior members of the team
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- At least 2 years of working experience in a customer service / shared services role handling emails and calls.
- Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia
- Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
- Team player and adaptable to change/fast paced environment.
Benefits:
- Enjoy working from anywhere for 4 weeks as part of our benefits.
- Vacation Leaves and Sick Leaves are made available on Day 1
- Free HMO for three (3) qualified dependents
- Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.
Ready to take the challenge and make an impact where it truly matters? Apply now!
