As a Senior ServiceNow Developer specializing in Order Management within the telecommunications industry, you will play a pivotal role in enhancing and optimizing critical service delivery processes. Your expertise in ServiceNow will be essential in designing, developing, and maintaining solutions that improve operational efficiency, customer service, and order fulfillment.
The area of responsibility includes:
- Lead the design and development of ServiceNow solutions specifically tailored to Order Management processes to ensure efficient handling of customer orders, provisioning, and service activation
- Customize and configure the ServiceNow platform to align with telecom-specific requirements, ensuring seamless integration with Order Management systems.
- Implement automation scripts, business rules, and workflows to optimize telecom operations
- Integration: Integrate ServiceNow via TM Forum APIS with fulfillment systems, assurance systems, billing systems, finance/procurement/logistics systems and other telecom-specific applications to streamline order processing and fulfillment
- Utilize Performance Analytics to track key metrics related to order fulfillment and service quality
- Implement security controls and compliance measures specific to the telecommunications industry, including data privacy and regulatory requirements
- Provide training and guidance to team members and end-users
- Document all configurations, customizations, and best practices related to ITSM and Order Management
- 3+ years of relevant experience in ServiceNow
- Proficiency in JavaScript and ServiceNow APIs
- ServiceNow Certificate(s) (e.g. CAD)
- English language knowledge
Advantages:
- Familiarity with telecom Order Management systems and processes
- Experience with implementation of SD network solutions
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
