- Own the architecture of a ServiceNow platform, ensuring compliance, effective governance and best-practices are applied.
- Design, develop and implement service management solutions in ServiceNow platform.
- Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions.
- Drive process definition, re-engineering, improvement, automation and gap analysis of current/best-practice business processes.
- Develop a technical roadmap and implementation plan based upon a current vs. future state, aligned with Business objectives in a cohesive architecture viewpoint.
- Facilitate the implementation and integration of ServiceNow to other platforms, ensuring a seamless experience for end-users.
- Test, review and oversee the launch of ServiceNow solutions to ensure they function as expected and provide significant improvement to the organisation's efficiency.
- Maintain a high level of expertise in the latest industry technologies and trends in ServiceNow.
- Provide technical leadership and mentorship to other team members.
- Bachelor's degree in computer science, information technology, or a related field
- 5+ years of hands-on ServiceNow architect experience
- Proven track record of improving processes and effectiveness through automation
- Strong understanding of IT service management and the ITIL framework
- Demonstrated experience in the design and delivery of enterprise-level solutions
- Proficient in creating comprehensive and strategic ServiceNow architecture plans
- Strong interpersonal skills for coordinating with team members and stakeholders
- Ability to work independently and manage multiple task assignments
- At least 2 of the following certifications (along with an active Certified Master Architect or Certified Technical Architect)
- Certified System Administrator
- Certified Application Developer
- Certified Application Specialist (Performance Analytics)
- Implementation Specialist (Customer Service Management)
- Implementation Specialist (Service Mapping)
- Implementation Specialist (Discovery)
- Implementation Specialist (IT Service Management)
We want to build our team with diverse perspectives and experiences. Therefore, if you are good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers; then please consider applying.
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
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