Senior Service Desk Analyst (INTERNAL ONLY)

ONLY OPEN TO CURRENT SERVICE DESK STAFF IN NZ.

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

Here’s a fantastic growth opportunity in our team to step into a Senior Service Desk Analyst role!

As a senior analyst, you'll support the team and assist your leader, with the daily run, ensuring we meet our contractual commitments.   No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! If you’re looking for somewhere to develop your technical support skills within a great culture, then this is the role for you!

Responsibilities include:

• Providing escalated technical support via telephone or email.
• Escalating process or project improvements to relevant parties within the organisation in order to enhance the current service or reduce incoming call volume.
• Logging and accessing technical solutions within our knowledgebase and thoroughly documenting the status of all liaisons and communications.
• Developing and delivering training to Service Desk/IT support staff.

About you:

In our successful candidates, we are looking for:

• Strong attention to detail
• Excellent communication and written skills
• Advanced problem solving skills
• An understanding of ITIL service delivery methodology and service desk
• Ability to work without supervision and provide guidance to others as required
• Ability to frequently interact with a variety of stakeholders and team members within own area of expertise
• Excellent customer relationship building and management skills

About Us

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. Please note this role is only open to candidates with full New Zealand working rights.

If this sounds like the next step for you, please apply online now!

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