(Senior) Service Designer (m/f/d)

Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

Role Description

As a Service Designer, you will play a driving role in developing solutions with a real value for the user by:

• Identifying users’ needs, behaviour, and pain points
• Creating personas and user flows, and thinking through usage scenarios
• Utilizing data, insights, and user feedback to facilitate design discussions and develop user-centric functionalities
• Working cross-functionally and communicating between technical and non-technical stakeholders both internally and on the customer side

About our team

We’re a fun team, working in a casual environment, for a company that believes in our value and loves new technology. Our team works with some of the largest and most important banks and insurance providers in the world. Together we will build the next generation of insurance and financial services software solutions. We are an Agile shop, constantly tinkering with our process to bring the most value to the customer while making all our lives better.

We have a passionate and experienced team who truly believes that work should be fun. We’ll be happy to show you everything we know and we’re looking for someone who can teach us just as much in return!

Requirements

• A degree in Product Design, Innovation Design or a similar area
• Solid Service Design/Product/UX Design experience, ideally gained in a fast-paced, evolving environment
• Solid knowledge of Design Thinking tools and methodologies
• A polished portfolio that speaks for your work, abilities, and approach to wicked problems
• A user-centric mindset, empathy, and out-of-box thinking
• Strong facilitation and cross-functional collaboration skills
• Fluency in both English and German is a must for this role

Benefits

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.

We offer a comprehensive benefits package that includes occupational pension provisions, support for health and wellbeing, various mobility options like bike leasing and transportation allowances, as well as additional perks such as celebration rewards, meal programs, jubilee recognition, and relocation reimbursement.

If you have gotten this far and are looking for the right balance of teamwork, challenge, and the opportunity to grow and learn, please send us your portfolio, ideally accompanied by your CV. If your qualifications fit the profile we are looking for, we will contact you in a timely manner.