Senior Service Delivery Manager
Salary: £40,000 - £60,000
Location: Hybrid working in either Swansea, Bristol, Manchester, London.
Support in applying
If you need this job description in another format, or other support in applying, please email [email protected].
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates.
As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services.
The role of a Senior Service Delivery Manager will support 4-5 services in parallel and requires a solutions focussed leader to drive success.
Your role at Made Tech
What skills and experience are we looking for?
The below list describes specific competencies and behaviours that you’ll need in this role.
Don’t worry - we don’t expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these competencies on your way to promotion.
Competencies and behaviours:
Service operations:
Team leadership:
Contract management:
Client engagement
Community development
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Partner know.
The groups are:
Benefits:
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
✈️ 30 days Holiday - we offer 30 days of paid annual leave
🕰️ Flexible Working Hours - we are flexible with what hours you work
👶 Flexible Parental Leave - we offer flexible parental leave options
👩💻 Remote Working - we offer part time remote working for all our staff
🤗 Paid counselling - we offer paid counselling as well as financial and legal advice.
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