What you will gain by joining us:
- Membership in a core team of Service Management experts
- Work with a wide range of cutting-edge technologies and hyperscaler products
- Engagement in diverse projects simultaneously
- Involvement in continuous organizational development, where your groundbreaking ideas are highly appreciated
- Incitement and support in acquiring skills and certificates (e.g. Service Management Advanced / Expert, Agile, Scrum, Contract & Claim Management) and technical certs (e.g. Azure, AWS, GCP, VMware), as well
- Fringe benefits: yearly bonus, project bonuses, cafeteria, All You Can Move card, private health insurance package
- Flexible home office opportunity
How you will contribute to our goals:
- Self-motivated individual with excellent interpersonal communication and influencing skills
- Excellent motivator with ability to achieve results
- Able to resolve issues independently
- Excellent Customer interface
- Sound knowledge of project management principles
- Mature specialized professional knowledge (deep understanding of a specific professional field)
- Analytical and problem solving attributes
- Exhibiting tact and diplomacy
- Experience of post-sales support - advantage
- Cost control and budget planning
- Master in information technology
- At least 5 years of professional experience in the IT industry with an extensive experience in Service, Delivery and Partner management
- Strong knowledge of ITIL, Agile concepts and process management
- Outstanding communication skills, a strong B2/C1 level German and English
- Exceptional presentation and moderation skills as well as persuasiveness at top management level
- Superior organizational skills and the ability to manage multiple projects with shifting deadlines
- High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)
- Experience in managing service-level agreements (SLAs) to ensure services are delivered according to contractual commitments.
- Previous experience working with contract regulations, managing confidential information, invoicing
- Previous experience in budgeting, forecasting, and managing costs related to IT services.
- Ability to ensure that IT service expenditures provide optimal value to the organization.
- Previous experience in managing and leading a team of IT professionals, including providing direction, support, and training.
- Ability to foster a collaborative team environment and promote continuous learning and improvement.
- Previous experience in managing relationships with vendors and third-party service providers.
- Strong negotiation skills and experience in managing contracts to ensure the organization receives the best value.
- Operational experience and architecture knowledge is an advantage
- Experience in transitioning and transforming new initiatives is an advantage
- Experience in in-depth contract management is an advantage
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
