Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
We are looking for an experienced security engineer to help build, manage, and scale Front’s security programs.
What will you be doing?
- Help drive Front’s Application Security roadmap
- Provide security guidance on a constant stream of new products and technologies
- Partner with other teams at Front to constantly improve our defensive model
- Triage and respond to reports from bug bounty
- Perform security assessments on web applications, mobile clients, and architectural designs
- Create and maintain secure development practices
- Communicate security risks to stakeholders and engineers
What skills and experience do you need?
- Solid understanding of threat modeling and web security vulnerabilities, as well as their mitigation
- Industry experience working on security systems at a large-scale internet service
- Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
- Strong programming skills including fluency in a dynamic language like Javascript, Python, Ruby, or similar
- Strong understanding of core internet technologies (e.g. TCP/IP)
- Solid understanding of web and mobile application architecture
- Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
- Experience with large scale cloud environments
- 5+ years of experience
Bonus
- Experience with AWS technologies
- Experience in node.js
- Experience at a fast-growing B2B SaaS company
This position is open to Remote US.
The US hiring salary range for this full-time position is $164,000 - $215,000 a year
. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.
Zone 1: USD $164,000 - $215,000
Zone 2: USD $148,300 - $192,280
Zone 3: USD $140,100 - $181,608
These ranges may be modified by Front at our sole discretion in the future.
What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more
here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
