Los Angeles, United States

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

The Challenge

The Salesforce Solution Architect will play a pivotal role in driving the transformation and optimization of our revenue and customer support processes within the Salesforce ecosystem. We are seeking an experienced Salesforce Solution Architect to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful solutions, we invite you to apply and contribute to our continued growth.

The Mission:

Process Design:

1. Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points.
2. Create comprehensive architectural diagrams, process flows, and solution documentation.

Technical Leadership:

1. Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices.
2. Lead the evaluation and selection of technologies, tools, and third-party applications that complement the Salesforce ecosystem.
3. Oversee the development of technical specifications and ensure adherence to design principles.

Data Management:

1. Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable data.
2. Configure and customize Salesforce objects, fields, validation rules, flows, and understanding of custom code (Apex, Lightning Components) to support requirements.

Performance Optimization:

1. Monitor system performance and collaborate with technical teams to implement optimizations

Solution Governance and Compliance:

1. Ensure that the solution proposed complies with security, data privacy, and regulatory requirements.
2. Lead solution reviews and ensure alignment with architectural guidelines.

Stakeholder Collaboration:

1. Collaborate closely with cross-functional teams, including Customer Support, and Revenue teams to ensure solution meets business needs.
2. Present technical concepts and solutions to both technical and non-technical stakeholders.

Mentorship and Training:

1. Provide guidance, mentorship, and knowledge transfer to junior admins and development teams.
2. Conduct training sessions to enhance team members' understanding of processes and Salesforce best practices.

Your Experience Includes

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
Salesforce Certified Application Architect or System Architect credentials.
Minimum 5 years of experience as a Salesforce Solution Architect, with a focus on designing and implementing Service Cloud and Sales Cloud.
Strong understanding of support and professional service processes, including lead management, opportunity tracking, quoting, pricing, and contract management.
Excellent analytical and problem-solving skills.
Exceptional communication and interpersonal skills.

Extra Awesome

Experience working at a startup
Service Cloud implementation
Previous experience in SaaS companies.
Project management experience.

Learn more about the team:

Our cash compensation amount for this role is targeted at $164,000 - 184,000/yr in Denver & most remote locations, and $199,000 - 223,000/yr for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].

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Senior Salesforce Solutions Architect