Roles and Responsibilities
- Partnering with internal customers and business stakeholders to identify, document, and prioritize business requirements, ensuring a deep understanding of their processes and objectives.
- Translating business needs into process flows, user stories, functional specifications, and testing scenarios, and collaborating with internal teams to design, implement, and test solutions.
- Prioritize and manage open support requests to support stakeholders with the current CRM solution / portals to meet Service Level Agreements
- Partner with development and QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
- Providing training and writing tutorials to scale end-user adoption and help improve the efficiency of program operations through self-service reporting, standardized operating processes, playbooks, and dashboards.
- Crafting and maintaining comprehensive documentation of system configurations, processes, and changes.
- Recommending improvements for data quality, integrity and governance within the Salesforce system, including process optimizations.
Required Qualifications:
- A Bachelor’s Degree in Business administration, Information technology, or a related discipline
- 5+ years of demonstrable experience as a Business Analyst working on a diverse array of use cases and Salesforce-based solutions.
- Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
- Excellent analytical and problem-solving skills to translate business needs into technical solutions.
- Expert understanding of Sales Cloud and Experience Cloud capabilities, configurations, and methodologies.
- Salesforce Expertise:
- Experience in Salesforce implementation and customization.
- Strong understanding of Salesforce architecture and data modeling.
- Proficiency in Salesforce Configurations, Reports & Dashboards(Including CRMA), Security Model
- Good Understanding of Apex, Visualforce, Lightning Components, and Salesforce development best practices.
- Salesforce Certifications such as Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant, or Experience Cloud Consultant.
- Ability to influence at various levels, drive adoption of best practices, and manage multiple simultaneous projects.
- Proficiency in data analysis and reporting using CRM tools or other data analysis software.
- Must be a self-motivated individual, and have ability to manage multiple priorities with aggressive deadlines
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
- Working knowledge of systems supporting high technology business processes for Partners/Channels/Distributors like Partner Onboarding, Deal Registration, Partner Programs etc. will be a plus
- Team player with experience working in Agile and Scrum-based teams, including proficiency using JIRA
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
