Senior Salesforce Administrator

Role OVO-View

Team: Operational Readiness and Configuration

Salary banding: £45,000 - £55,000

Experience: Mid-level/Expert

Working pattern: Full-Time

Reporting to: Duncan Wright, Salesforce Admin Team Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words:  Connect, Engage, Improve

Top 3 qualities for this role:   Communication, Organised and Expert

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

OVO uses Salesforce to improve customer journeys making them better for our people and customers. Your role will be to continually enhance, improve and drive better outcomes and support the interaction of other systems across the organisation to drive efficiency and effectiveness..

This role in a nutshell:

This role is part of a team at the heart of improving and enhancing our Salesforce Platform. You’ll help build and maintain the current solution whilst following standard processes and using current features to enhance and enrich the end users day to day functionality using Best practices. You’ll have a higher knowledge of Salesforce and provide support to the internal team as well as be an advocate to the business of the platform.

Your key outcomes will be:

• Serving as a system administrator for Salesforce, Sales Cloud, Service Cloud,
• Effectively act as the liaison between users, vendors, and development teams;
• Assist / Lead on reviews, analysis, and development of existing system solutions;
• Ensure business requirements are clearly defined, verifiable and scalable;
• Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members;
• Identify existing and upcoming features and standard processes to ensure maximum value of Salesforce platform;
• Build reports or template mock-ups and requirements based on enterprise reporting needs;
• Design and configure Salesforce UI to meet business requirements.
• Researching and implementing Salesforce out-of-the-box features to drive improvements and innovations on our Agent Desktop platform
• Help to build and test automation (including Flow) 
• Preparation of documentation to be stored in a central location and managed as this will be used by the business for training purposes
• Contribute to refinement sessions where requirements are translated into best practice, scalable solutions with a focus on user experience
• Contribute to any future Salesforce setup
• Daily Salesforce admin tasks 
• Leading the licences / onboarding and offboarding 
• Customising Salesforce (within Admin expectation) to fit the organisation’s processes
• Able to view plan and deploy balanced processes 
• Securing Salesforce to ensure users only see the information that is appropriate for their job role
• Importing data
• Training people how to use Salesforce accurately 
• Solving problems when they arise

Systems: Salesforce, JIRA

You’ll be a successful Senior Salesforce Administrator here at OVO if you…

• Have proven experience in a Senior Salesforce Administrator role (3-4 years)
• Have demonstrable experience working ideally with Salesforce Service cloud but experience in other cloud modules within Salesforce will be appropriate. 
• Are comfortable in an ever changing environment - you’re flexible and adaptable
• Are Salesforce certified - this would be a huge plus!
• Are confident thinking on your feet and adapting as appropriate
• Have experience using JIRA or a similar ticketing system
• Have a solid understanding of Salesforce.com implementation, customizations and configuration
• Are comfortable being visible and interacting with Senior people across the business
• Fully understand test environment and release processes
• Are a strong communicator, comfortable working with others to understand their requirements

Let’s talk about what’s in it for you

We’ll pay you between £45,000 and £55,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..