Senior Sales Trainer

Why this role

One of Evolve’s core values is Own Your Impact and we are looking for a Senior Sales & Support Trainer to help drive the growth and performance of our sales and support organization. As our Senior Trainer, you’ll contribute to Evolve’s Learning and Enablement strategy by ensuring the sales and support organization is proficient in the sales and customer support, technology and conversation skills needed to be successful. You will deliver best-in-class comprehensive learning experiences aligned with business strategies to deliver an exceptional hospitality experience for our customers.  We are looking for a highly effective individual with a depth of sales and customer support experience who can help take our sales and customer support training experience to the next level. 

What you’ll do

• Learn, build, and deliver best-in-class sales and customer support training content for our sales and support organization, enabling new Evolvers to be successful from day 1
• Manage and track performance of sales and support training effectiveness
• Partner with Sales and Support Leadership and the broader L&E team and recommend learning opportunities as needed based on training results and teammate speed to proficiency 
• Partner with Instructional Design team and Quality Assurance on ongoing curriculum development projects
• Leverage delivery methods and practices to ensure they are innovative and effective
• Demonstrate engaging and effective classroom management skills for both small and large training groups with varying types of content
• Design, deliver, and review assessments to identify skills and knowledge gaps across the organization to identify training needs
• Facilitate relevant and engaging ongoing skill sessions to support continuous development
• Conduct train the trainer sessions in support of Evolve’s peer to peer learning culture 
• Analyze data, feedback and performance data to adjust and improve training approach to optimize speed to proficiency for teammates
• Assess training needs in partnership with relevant people leaders to continually improving learning efficacy and learner engagement
• Review and leverage feedback and performance data to enhance delivery of training
• Provide mentorship and guidance to trainers, supporting their professional development and ensuring consistent training delivery standards
• Evaluate and assess partner trainers and provide feedback on curriculum facilitation and adult learning theory principles

What makes you a great fit

• 5+ years of experience in sales and customer support training and facilitation, specifically working with adult learners
• 3+ years of experience in sales and customer support role
• Proven success as a trainer or facilitator in a blended learning environment, with experience leveraging eLearning tools (e.g. LMS, content authoring software) 
• Exceptional communication and facilitation skills
• Ability to multi-task in a fast-paced and dynamic environment, demonstrating a sense of alignment, organization, and ownership 
• Ability to build strong relationships and effectively influence others
• Ability to prioritize and work independently with the ability to meet deadlines while maintaining the flexibility to pivot based on organizational changes and learner needs
• Passion for hospitality and inherent motivation to help others
• Salesforce experience is a plus
• Believe in and embody Evolve’s core values

Compensation

For this role our salary range is $87,000 to $100,000, depending on relevant experience