Senior Sales Process Administrator

About the role:

Samsara is looking for a smart, ambitious Sales Operations Specialist interested in helping to ensure the success of our global sales organization. We are seeking people with a passion for helping others, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our growth and the success of our global sales org. This is a dynamic role in which you will be working closely with sales representatives, internal stakeholders, and our largest clients. Proven problem-solving and communication skills are required. 

This is an in-office position open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will:

• Act as a liaison between MX Enterprise Account Executives and internal support teams in Sales Operations, Finance, Procurement, Partners, etc to coordinate complex cross-functional processes
• Project manage internal resources and customer contacts to ensure complex customer requests are executed smoothly
• Engage with customers to ensure smooth execution of key onboarding and documentation processes
• Contribute and identify opportunities for process improvement over time
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor's degree
• Fluent (speaking, reading, writing) in both English and Spanish
• 5+ years of work experience in a Sales Administrator role
• Strong proficiency in Salesforce.com
• Working knowledge of typical SaaS transaction workflows, particularly in Netsuite or similar ERP systems
• Critical thinking to solve problems
• High attention to detail and proven ability to work in a fast-paced environment
• Strong communication skills, both written and verbal
• Demonstrated ability to build rapport with customers and provide excellent service
• Ability to prioritize multiple tasks while maintaining overall team goals

An ideal candidate also has:

• Experience with Enterprise level clients 
• Experience working in NetSuite and/or Zendesk
• Customer Support experience supporting internal teams and external customers
• Basic project management knowledge and experience