PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Sales Administration & Team Support
- Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
- Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
- Ensure customer queries are answered and/or resolved in a timely manner
- Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
- Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
- Act as key liaison point with Event Operations team for customer data and Event floor plan queries
- Where required, support Event team in organisation of sales events
- CRM (Salesforce) / invoicing system (EMS) support to sales teams
- Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
- Support Sales team training in new Salesforce.com features
- Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
- Reporting, Data Analysis & Investigation
- Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
- Where relevant manage integration of International Joint Venture reports
- Support Sales team with proactive insight and trend analysis
- Campaign Management
- Support to Sales Leadership and CRM team to set up, assign and manage campaigns
- Manage the gathering of member lists / data for campaigns and QA
- Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
- Testing & Improving Salesforce.com Development
- Act as liaison between Sales team and CRM team to gather regular system feedback
- Help identify priorities for development and gather requirements
- Perform User Acceptance Testing
- University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
- Minimum 3 years of sales support experience across international regions and cultures
- Strong organization, time management skills and ability to work with senior internal stakeholders
- Experience of data analysis and manipulation
- Ability to proactively handle and respond to customer objections
- Interpersonal skills, confident personality, high level of enthusiasm
