Visa’s Ecosystem Integrity programs have the objectives of maintaining a resilient payment Ecosystem and its integrity, by identifying and remediating clients and TPAs / Vendors as well as by eliminating illegal / unethical merchants. Therefore, Ecosystem Integrity constitutes an increasingly important Risk function as regulators, patent owners and law enforcement look to Visa for proactive identification and remediation of activities deemed illegal in their jurisdictions and on higher-risk transactions that Visa considers to be brand-damaging.
Ecosystem Risk Senior Manager will play and crucial role in managing risk of Visa Payment Ecosystem and be responsible for leading the investigations and associated mitigation steps of ecosystem risk cases and incidents for Central and Eastern Europe, Middle East and Africa (CEMEA) region. The Role involves implementation and management of Visa’s Ecosystem Integrity programs designed to address violations such as IP infringements, illegal pharma, illegal gambling, outlier fraud and dispute performance across Issuers, Acquirers and Third Party Agents (TPA) / Vendors of the CEMEA region.
The successful candidate will be responsible for analyzing and remediating such cases working actively to develop strategies and analytics to address root causes of repeat identifications and minimize future occurrences. The successful candidate will contribute significantly to data mining activities, extracting and analyzing valuable insights from large datasets to support decision-making processes and strategic initiatives.
This role includes frequent interactions with internal stakeholders, including, Risk Managers (RMs), Business Teams, Visa Rules Team, Ethics and Compliance Team, Global Risk counterparts, and external communication with clients, Global Acquirer Risk Standards (GARS) vendors and other entities to ensure timely remediation and maintain Ecosystem Integrity.
The role is part of the CEMEA Risk Strategy & Operations team and will allow successful candidate to make significant contributions to a crucial area in the organization. It's a chance to shape the industry and add value to a highly visible area, with potential for further growth opportunities.
Responsibilities
We are seeking an ambitious and self-driven professional with a vision and passion to continuously raise the benchmark for self and the team.
What we expect of you, day to day:
· Conduct deep-dives into client and TPA performance, perform trends investigation and prepare actionable insights for Risk and Business Management. Design and develop data driven exploratory analysis and suggest actionable recommendations.
· Manage the end-to-end production of interactive dashboards to provide accurate and timely reporting to internal stakeholders and Risk Management. Apply data quality checks to ensure a high standard of reporting and early recognition & resolving of inaccuracies.
· Identify opportunities for and carry out process simplification and automation, contribute as a key driver of automation processes. Provide subject matter expertise and quality assurance of data science projects.
· Execute Ecosystem Risk Programs (Visa Acquirer Monitoring Program, Visa Issuer Monitoring Program, Visa Fraud and Dispute Monitoring Programs, Visa Integrity Risk Program, Transaction Laundering Detection Program) with highest standards of quality and timeliness, in compliance to the respective Program Manuals and Procedures, closely working with CEMEA Ecosystem Security & Integrity team, Global team members and the internal Center of Excellence (CoE).
· Take charge of receiving and reviewing program identifications from the Global Risk team on a weekly/monthly basis, conducting comprehensive investigation, notifying the clients and applicable internal stakeholders of Program Identifications and other Ecosystem Integrity incidents, lead and coordinate performance corrective measures aimed to mitigate repeated violations.
· Function as a key contributor to analyzing and remediating Program identifications. Review and challenge the remediation plans and the waiver requests submitted by the clients with the objective of preserving the integrity of the programs. Ensure that clients submit remediation plan or waiver request within the stipulated timeframe. In the absence of acceptable course correction, act as a key driver to prepare and execute aligned action plan.
· Manage monthly Non Compliance Assessments (NCAs) review and decision cycle, including preparation of the data and insights, coordinate NCA recommendations review with Risk Managers and lead the meeting with Risk Managers and Regional Risk Officer to obtain decisions approval required per RACI matrix.
· Generate and submit Billing files. Conduct quality assurance checks on financial transactions including Non-Compliance Assessment (NCA) decisions and Billing files to ensure zero errors and timely submission.
· Manage and coordinate execution of action items agreed by Management and Stakeholders, including imposition / relaxation of Risk Conditions, prepare formal communication collateral, etc. Validate and track compliance to imposed Risk Conditions, prepare the reports and materials for Risk Conditions review with applicable stakeholders and Management.
· Track and enhance the adoption of Visa Merchant Screening Service (VMSS) in CEMEA by clients.
· Produce and deliver thought leadership content in Ecosystem Integrity Risk space to support and improve Acquirers and Issuers awareness about Ecosystem Integrity Risk.
· Communicate with clients and GARS vendors to facilitate GARS audits imposed by Visa via Risk Conditions and track the remediation progress of the GARS gaps revealed.
· Support Risk Managers with information and insights on individual cases and to manage queries from clients.
· Review and recommend proposed global changes to policies and programs, incorporating requirements of the region and recommending appropriate decisions.
Maintain overall process compliance through necessary document trails and data related to the risk programs, minimizing operational errors and within the scheduled timelines.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Candidate Profile
Required Qualifications:
• Minimum bachelor’s degree.
• Proficiency in English (written and spoken).
• 5+ years of relevant risk management or operations experience in a high volumes process management environment having clearly laid out policies, controls, delegation matrix and service level agreements (SLAs).
• Strong knowledge of payment products, banking industry, payments industry trends, Acquirer and Issuer risks.
• Good understanding of VisaNet transactional requirements, Visa Rules, and ability to investigate and analyze database, risk trends and data processing problems.
• Exceptional data visualization skills and experience with end-to-end application of relevant tools (Power BI, Tableau).
• Good knowledge and practical experience with SQL and Python in performing data analysis, data manipulation, automation of data extraction & further management.
• High intellectual capability evidenced by strong analytical skills. Proven skills in translating analytical outputs to actionable recommendations.
• Strong PC skills and high proficiency with Microsoft Office Suite products (Excel, Outlook, Word, and PowerPoint).
• Must be proactive and solution oriented, looking for ways to add value and assist the team.
• Must be self-motivated, adept at working independently or in a team on multiple and varied tasks (often under pressure), able to effectively prioritize in a fast-paced, deadline-driven, globally matrixed environment and capable of working collaboratively with employees from all levels of the organization.
• Detailed oriented, the candidate is expected to ensure highest level of quality/rigor in deliverables, reports and data analysis.
• Strong communication, presentation and story-telling skills (written and verbal).
• Comfortable in an international work environment with different cultures.
Preferred Qualifications:
(These skills might be helpful in this role, but not a requirement)
• An advanced degree (or equivalent experience) in Computer Science, Statistics, Mathematics, or other quantitative discipline.
• Experience in establish standardized project management methodologies, processes, and best practices within the organization.
• Hands on experience in engineering, testing, validating and productizing ML models for high performance use cases.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
