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Bloomreach is hiring a

Senior Revenue Operations Salesforce Administrator

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

What challenge awaits you? 

The RevOps function at Bloomreach brings our sales, marketing, finance, product, and customer success teams together to build and drive our GTM strategy.  Ultimately, RevOps exists to ensure we are doing everything possible to help our Revenue teams deliver value to customers and exceed Bloomreach’s financial plan.

As the Senior Salesforce Administrator at Bloomreach, you will play a pivotal role in proactively identifying and optimizing our Salesforce platform from a system and process perspective, in order to support our revenue operations. You will be responsible for managing and enhancing Salesforce to ensure its alignment with our business objectives, improve user experience, and drive efficiency across our teams.

This role requires a strategic thinker with strong technical expertise in Salesforce administration, a passion for process optimization, and a collaborative mindset to work cross-functionally with various teams.

Your job will be to:

  • Serve as the primary administrator for Salesforce, overseeing all aspects of configuration, customization, and maintenance to meet the evolving needs of the business.
  • Collaborate with stakeholders to understand business requirements and translate them into scalable Salesforce solutions, workflows, and processes by owning root cause analysis, align feasibility and expectations. 
  • Design, build, and maintain custom objects, fields, formulas, validation rules, workflows, process builder flows, and other Salesforce components as needed.
  • Implement and manage integrations with other systems, ensuring seamless information flow between Salesforce and other platforms.
  • Develop and execute data management strategies, including data cleansing, deduplication, and migration, to maintain high-quality data within Salesforce.
  • Provide technical support and training to users, empowering them to leverage Salesforce effectively and efficiently in their day-to-day activities.
  • Stay current with Salesforce releases, features, and best practices, evaluating and implementing new functionalities to drive continuous improvement.
  • Collaborate with cross-functional teams, including Sales, Marketing, Customer Success, and Finance, to optimize processes and drive alignment across departments.
  • Address technical challenges/debt (potentially partnering with IT and external consultants) to ensure system scalability, security, and performance.

 

You have the following experience and qualities:

Professional experience

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
  • Salesforce Administrator certification required; additional certifications such as Salesforce Advanced Administrator or Salesforce Developer preferred.
  • 3+ years of hands-on experience as a Salesforce Administrator, with a strong understanding of Salesforce architecture, data model, and security model.
  • Proven track record of successfully implementing and customizing Salesforce solutions to support complex business processes and requirements.
  • Deep knowledge of Salesforce configuration, customization, and automation tools, including but not limited to custom objects, fields, workflows, process builder and flows.
  • Experience with Salesforce integrations using APIs, REST, SOAP, or middleware preferred.
  • Experience with Salesforce CPQ preferred.
  • Previous CLM software (DocuSign CLM, Conga etc) is a plus.
  • DevOps Cycle knowledge is a plus. 

Personal qualities

  • Strong analytical skills with the ability to understand and solve complex problems, troubleshoot issues, and optimize system performance.
  • Excellent communication skills with the ability to interact effectively with stakeholders at all levels, translate technical concepts to non-technical audiences, and foster collaboration across teams.
  • Self-motivated and proactive with a strong sense of ownership and accountability, capable of managing multiple priorities in a fast-paced environment.

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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