Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.
We are seeking a collaborative and analytical Senior Revenue Operations Executive to execute on the essential day to day tasks of the Revenue Operations team. We are looking for an enthusiastic, hardworking, and resourceful person who will be working closely with our local marketing, sales and customer success departments, along with our Global Operations team to build out a comprehensive operational infrastructure to scale a rapidly growing team.
What you’ll be doing:
You will be responsible for collaborating with the team on implementing key initiatives and overseeing day to day operations of the commercial organization, while uncovering opportunities for positive change within Trustpilot.
- Partner with stakeholders in Marketing, New Business, Customer Success, Global Operations and Commercial Finance departments to deliver on new and improved processes and aide in the building of future commercial support infrastructure
- Execute on key weekly, monthly, quarterly operational processes & deliverables such as, but not limited to, renewal reporting, trailing conversion rate, time to conversation, forecasting, pipeline management and marketing performance funnels
- Support Marketing and Commercial team management with daily requests, approvals, and assist with processing quotes
- Collaborate with Marketing to ensure proper lead management, processes and policies
- Collaborate with Commercial Finance to ensure that all the numbers are aligned and correct
- Identify, implement and maintain industry best practices to drive efficiency, effectiveness and productivity of the commercial team
- Build, own and maintain key metric reports and dashboards that measure and track company KPIs and sales metrics
- Assist with the maintenance data accuracy within Salesforce and other supporting tools, and assist with the governance of the teams with regards to timeliness and accuracy of data inputs
- Document and maintain the requirements and processes to improve the adoption of Salesforce and other revenue driving tools & processes
- Provide first-tier support to the Senior Commercial stakeholders
Who you are:
- You understand and thrive working in a Commercial environment
- Enjoy working collaboratively with various departments across the organization
- Organized and can handle working on multiple projects at once
- Analytical mindset, an interest for working with data, and advanced Excel or Google Sheet skills
- Previous experience working within Salesforce required
- Experience with Planhat, Looker or Kubaru preferred
- An enthusiasm towards building and maintaining deep relationships
- Able to present and implement your ideas in order to get better solutions
- An ability to prioritize workload and meet targets set by others while collaborating with departments ensuring priorities are moved forward
- An attitude defined by taking personal responsibility to meet commitments and actively seeks additional responsibility
- Skilled in partnering with diverse organizational units and shaping the judgment process among executive participants
- Effective in collaboration and communication
- Have experience with internal and external stakeholder management
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-MF1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
