We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
The Insights team at Collective Health delivers actionable insights about what our members, customers, and the healthcare market need. We achieve this by planning and executing research to inform our sales, marketing, product and operational strategies, and by partnering closely with our design/operations teams to deliver products and services that our customers love, and customer-facing teams can confidently sell and represent.
Collective Health team is looking for a curious, self-starting Senior Customer & Market Insights analyst to evolve and expand our Customer Insights (B2B) program. Reporting to the Director of Insights, this person will be responsible for driving and expanding existing Customer Insights initiatives (ie customer discovery interviews, surveys, engagement analytics)—and evolving the program to support our growing business through timely, targeted, and actionable Insights about our customers. Our Customers include our clients (benefit leaders at companies with self-funded benefits plans), health insurance brokers and consultants, and partners across the health insurance ecosystem.
The ideal candidate for this position has strong business acumen, healthcare expertise/experience, and is comfortable in customer-facing settings, ie conducting 1:1 interviews with customers, running focus groups, etc. This role will be visible across the organization, and has the opportunity to develop broad influence on decision-making at every level of our company.
This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (all other locations).#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.
Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.