Senior Repair Technician

Senior Repair Technician

Based: High Wycombe 
Term: Permanent, Full time
Salary: Dependant on experience + excellent benefits

The Role:

We are looking for an experienced service technician to join the in-house Service Department. Working in a close team, this role comprises of repairs focusing on our Legacy products, supporting team development, communicating with customers and helping our world-wide service network serve our global customer base.

Key responsibilities include:

• Repair and test Focusrite, Focusrite Pro and Novation products, prioritising any non-warranty and Legacy product ranges. 
• Diagnose, fault find and repair products to component level. 
• Ensuring effective turnaround of products through the department. 
• Support the Service team through mentoring and documenting technical knowledge. 
• Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability. 
• Assisting our customers and external service partners with remote diagnosis and repair advice via email and telephone. 

Abilities, skills, and experience required:

• At least 5 years electronics repair and servicing experience. 
• Debug and repairing analogue audio products and synthesisers to component level. 
• Ability to read and understand technical drawings and schematics. 
• Previous experience mentoring or providing training to colleagues. 
• Collaborative personality and works well as part of a team. 
• Positive attitude and enthusiastic outlook. 
• Good organisational and communication skills. 
• A polite and helpful phone and email manner. 
• Experience with Windows and MacOS systems. 

Desirable:

• Interest in music/audio and experience with music technology products and digital audio workstations.
• Detail focussed, and able to identify trends.
• Self-motivated and able to prioritise and manage own workload.
• Experience using ERP software and completing admin tasks such as cost estimates.
• Proficient with Microsoft Office.

I don’t have all the experience you’ve asked for, should I still apply?

Our priority is to find the right fit for the team, and for Focusrite/Novation, and we’ll always do what we can to support personal development. In other words, if you don’t quite have all the experience listed above, we’d still be interested in hearing from you. Let us know what you’d bring to the role, and why you’d be a great fit.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. 

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.