- Accountable for Customer (Media) quality indicators management towards better quality and customer satisfaction, and responsible for the assigned departmental Key Performance Indicators (KPI).
- Proactively feedback and participate with working team for any potential quality issue in early stage.
- Participate in Non-conformance issue part containment and disposition discussion, and execution during quality incident, act as Coordinator Material Review Board, provide briefing as required.
- Participate in related risk assessment activities e.g. Business Process Management (BPM), Failure Mode and Effect Analysis (FMEA).
- Utilize data analytics for product performance monitoring / analysis and leverage on relevant predictive modeling to drive continual improvements and proactive problem solving.
- Use 8D methodology for Quality Alert(s).
- Responsible to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media).
- Assist in ensuring the functional business risk (in area of assign responsibility) are adequately identified and mitigated at best possible level.
- Responsible for self-health and safety at the workplace. Comply with relevant policies and regulations.
- Act as Coordinator for Change Review, provide briefing/training as required. Hold authority to reject Change Review package that does not meet requirements.
- Support Customer (Media or downstream customer) audits and internal audits for compliance.
- Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.
- Bachelor’s Degree in Engineering, Science and equivalent.
PREFERRED:
- Minimum 2-5 years of working experience in Quality Management System or Quality-related experience in a manufacturing environment.
SKILLS
- Strong communication and interpersonal skills, assertive, good leadership, and analytical skills.
- Knowledge / Trained in ISO 9001, ISO 14001, ISO 45001 and ISO 22301 standards, statistical tools, six sigma methodology, Statistical Process Control (SPC), FMEA, 8D methodology, Six Sigma, and etc.
- Data, digital, and technological literacy.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
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