The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.
This is the ideal role for someone who has experience in international market research and management of complex projects, with strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.
Main Duties and Responsibilities:
Including, but not limited to the following:
- Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
- Project specifications review, project set up, resource planning, fieldwork and timelines planning
- Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
- Programming, translations, overlays and testing, ensuring quality standards and timelines are met
- Project launch execution and analysis, with detailed feedback to clients with a solution approach
- Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
- Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
- Provide to client the agreed deliverables within expected timelines and quality
- Meet billing deadlines and goals, ensuring high adherence to internal processes
- Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
- Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
- Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
- Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
- Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
- Bachelor’s Degree or equivalent work experience
- Must have 2+ years’ experience in market research project management, preferably in healthcare
- Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
- Able to work well meet deadlines and under pressure.
- Have exceptional written and verbal communication skills.
- Have strong Microsoft Office skills including Excel, Outlook, and Word.
- have well-developed analytical and problem-solving skills.
- Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
- Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
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