What you'll be doing
The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for the customer-facing IVR supporting Experian's Consumer Services contact center, and an agent-facing image processing solution. You will develop, maintain, and execute automation scripts. You have experience building automated test scripts to reduce repetitive manual testing.
Reporting directly to the Technical Leader/Architect for the contact center, you will have 2 main responsibilities:
- To test the IVR at Experian. Calls are received each day and by people all over the country and our IVR needs to offer relevant information to route a caller quickly to their intended destination.
- To test the document imaging system at Experian. Documents are scanned, faxed, uploaded into the system, and guarantee each document is routed to the right agent and worked promptly.
Responsibilities include:
- Independently design, develop, and deliver an automation framework for products with a quality mindset.
- Develop test automation, create test suites, configure & orchestrate test environments/infrastructure and perform test execution
- Transform manual processes into automated test plans.
- Define the test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to our organization.
- Be the scrum team member who delivers quality automation aligned with each sprint to support DevOps
- Prepare test scenarios, test cases, QA stories, and acceptance criteria, aligning them with the developing stories for the product increment being delivered in the sprint
- Understand complex systems and create relevant test plans
- Coach others on test automation tools and coding practices
- Collaborate with project teams to understand project architecture and our requirements to design an automation test strategy and test plans
- Work with product owners and scrum masters to determine acceptance criteria for testing.
- Ensure the correctness and completeness of voice applications.
- Coordinate End-to-End testing across different product and domain teams
- Document and Track test artifacts in appropriate applications – Jira, source-code control (test automation scripts)
- Maintain tools used in test development, including source control, test management, and release systems
- Maintain requirements traceability matrices.
- Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline change
- Perform manual testing
- Must be able to participate in an on-call rotation for periodic support as needed
Qualifications
- 5+ years of software testing experience
- 3+ years developing/building automation test frameworks and tools.
- 3+ years of proven experience transforming manual testing to high efficiency automated testing.
- Prior experience in software quality assurance technical testing in the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing)
- Cyara for IVR testing is desired
- Experience verifying the logic of the workflow and our requirements
- Enjoys working in a faced based collaborative environment.
- Experience testing APIs
- Knowledge on automated testing for workflow pipelines
- AWS or Data Dog experience is a plus
- Proficiency in JavaScript or Python, GitHub
- Develop technical documentation on applications and system.
- Strong knowledge of software QA methodologies and tools
- Experience in writing clear, concise, and comprehensive test plans and test cases.
- Knowledge of testing integrations and end-to-end system processes.
This is a permanent home-based role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. We value the uniqueness of our people and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
