Senior Project Manager

About RapDev:

We specialize in modern integrations and services for ServiceNow and Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes.

We are looking for a Senior Project Manager on our ServiceNow team to take end-to-end ownership of our engagements, including working with our sales team to develop Statements of Work, working with engineers to translate SOWs into project plans, and working directly with customer stakeholders at all levels to execute. We are a deeply customer-centric organization, so prior experience in services consulting is beneficial.

This role will be based in our Boston office, with an expectation of coming into the office Tuesday-Thursday each week.

Who you are:

• 10+ years of project management experience in a client or customer-facing role
• Proven stakeholder management skills
• Proven experience managing a team of software engineers
• Understanding of project management and delivery methodologies
• Strong customer focus

What you'll do: 

• Organize technology programs, projects and activities in accordance with the mission and goals of the organization
• Create and manage long-term goals based on expanding customer requirements
• Work with leadership to develop a vision, manage a roadmap and operating plan for the program
• Develop an evaluation method to assess program strengths and identify areas for improvement
• Write project plans to guarantee uninterrupted delivery of services
• Manage an engineering team with a diverse array of talents and responsibilities
• Ensure goals are met in areas including customer satisfaction, quality, and team member performance as well as customer training
• Implement and manage changes and interventions to ensure project goals are achieved
• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Produce accurate and timely reporting of program status throughout its life cycle
• Analyze risks and issues
• Work on strategy with the sales team

Benefits: