Guidewire is a software company.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Summary:
Our Professional Services team is looking for a customer-oriented Senior Project Manager with a track record of delivery expertise on enterprise programs to work directly with customers during the implementation of InsuranceNow.
What You'll Do
- Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts.
- Ability to track a Project budget forecast for the duration of customer support efforts.
- Manages dependencies and timing between work requests.
- Ability to draft statements of work and negotiate with customers.
- Provide leadership, management, and oversight of a single or multiple Implementation and Support projects.
- Demonstrated flexibility in delivering projects using different SDLC methods.
- Provide the project team direction and prioritization of activities per defined and agreed.
- Builds and fosters strong and trusted relationships with customers. Owns and manages customer relationships during implementation. Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships.
- Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle
- Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones, sets expectations around impacts of delays, and manages stakeholder expectations throughout the implementation process. Escalates delays and project impacts appropriately and creates appropriate project artifacts.
- Captures, manages, and plans mitigation/resolution of project issues and risks.
- Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications with resources/stakeholders at all levels (team through C level).
- Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly. Provides suggestions on how to manage delivery to Customer Leadership successfully.
- Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs. Direct team as to this plan.
- Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs.
- Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces.
- Travel based on customer needs; typically with new customer kickoff.
- East coast time zone work hours and travel (less than 25%) may be required
What You'll Bring
- Large enterprise program delivery
- P&C Insurance industry – carrier-side is a plus
- Work in a highly matrixed organization
- Proven track record of delivery success
- SaaS software implementation experience
- Executive level customer facing experience
- Extensive Project Management experience; Must have project experience managing complex enterprise level project(s)
- Experience working across multiple projects, and in a project team environment.
- Resource management experience
- Demonstrated skill in working with implementation partners, and managing multi-functional projects including software package implementations and information architecture.
- Follows Agile, Waterfall, or other project management methodologies to ensure complete, documented deliverables, controls, issue resolution, risk mitigation, etc.
- Very strong communication skills (listening, written and verbal).
- Demonstrated excellent negotiation skills within challenging situations.
- Ability to anticipate, mitigate, and resolve risks and conflicts across different stakeholders.
- Ability to function successfully within fast paced, complex projects.
- Experience working with onshore and offshore resources across multiple geographies.
- Technical knowledge of Java enterprise projects and assumes excellent usage level of Microsoft applications stack.
- Experience managing the migration of applications and data between on-prem versions and cloud.
- Demonstrated ability to lead a team with effective decision making.
- PMP, Prince2 or Equivalent qualification
- Degree in related information technology or business background
