Main Purpose
The job holder is responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization
Main Responsibilities
• Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials
• Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)
• Responsible for customer feedback, entry of CAPA's and completion of investigations.
• Owns collaboration with RM, linguists, technical leads on resourcing and query management
• Customer and internal communication and status reporting.
• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer
• Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's
• Participate in the pre-sales activities as needed
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed
Requirements
Educational background
• Bachelor Degree in Translation or other equivalent degree
Professional experience
• 3-5 years of practical experience in project management, especially in coordinating
language service projects
Skills & Knowledge
• Excellent communication and organizational skills
• Good customer relationship management at mid- and upper management level, including difficult situations, conflicts and complaints
• Good project management preferably related to Language Services
• Ability to work individually or as part of a local or virtual team
• Good in Analytical skills
• Good in MS Office, CAT Tools
• Fluent in both English and Japanese
Benefits
• International and Friendly working environment
• Flexible Working Arrangment
• Professional training provided
• Target Bonus offered
