Senior Program Manager

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. We aim to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming how things move for businesses, governments, and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology which includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About you and the role

We’re looking for a seasoned Program Manager to own and lead our portfolio of programmatic work and onboarding of new use cases in Nigeria. You’ll be responsible for developing and communicating project plans and timelines, marshaling cross-functional resources to successfully deliver against program goals, setting and tracking progress against weekly KPI targets, coordinating with external partners and stakeholders to enable execution, supporting monitoring and evaluation activities, and integrating partner feedback to improve programmatic design and operational performance. The ideal candidate for this role demonstrates advanced operational and project management skills, a knack for communicating with influence across all levels of an organization, a track record of achievement in launching and leading complex projects, and a creative, unrelenting approach to problem-solving.

What you’ll do

• Establish and manage a project plan, timeline, and budget, driving accountability and ownership across cross-functional teams, including Customer Success, Operations, Aviation Regulatory, Impact Evaluation, Marketing, Finance, and Software teams
• Develop, communicate, and execute use case implementation and integration plans, from milestone achievements to launch dates
• Collaborate with and coordinate across key external stakeholders, including the funders, local implementers and agencies, governmental and policy bodies, research partners, and local community organizations - to ensure the availability of necessary commodities and successful and timely launches
• Work with external partners to design workflows and plans that solve how a program or use case will integrate into a partner’s existing clinical and operational framework
• Lead cross-functional retrospectives and process improvement efforts, including documenting and tracking risk factors, identifying opportunities, and creating systems and processes that allow for faster and better launches at scale
• Partner on research design and rollout, ensure programmatic KPIs are tracked and reviewed regularly, and compile quarterly stakeholder reports
• Identify potential improvements to the program or use case design, and work with internal and external stakeholders to evaluate and incorporate these changes
• Coach and mentor other program managers across the team

What you’ll bring

• 7+ years of experience leading donor-funded programs, preferably in health
• Proven track record in planning and managing complex programmatic rollouts with international and multi-sector scopes
• Experience executing programs on behalf of or in partnership with governments is a plus
• Advanced project management and operational skills, including demonstrated ability to leverage digital project management and communication tools
• Excellent communication skills, including ability to write professional progress reports
• Collaborative approach that includes working with multiple internal and external stakeholders simultaneously
• Experience stewarding relationships with institutional donor organizations a plus
• Comfort managing ambiguity and experience building processes from the ground up
• Self-starter, highly motivated and solution-oriented
• Commitment and ability to train staff and partners; management experience a plus
• Fluency in English

Ability to travel: Up to 50%

Location: Nigeria

What else you need to know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!