Location: Mumbai
About Telesign:
Telesign is a global leader in communication and security solutions, empowering businesses to securely connect and engage with their customers across various channels. Our innovative technologies enable seamless communication through SMS, voice, and digital identity verification, helping businesses protect their digital assets and enhance user experiences.
Position Overview:
Telesign is seeking a dynamic and experienced Senior Program Manager specializing in Platform Advancement, Guardianship, Reliability, and Security which includes Cloud Solutions, Developer Operations and Experience, Global Service Center, and Security. In this role, you will lead a team of program managers to drive the successful delivery of projects and programs, ensuring alignment with strategic objectives, and exceeding customer expectations. You will collaborate closely with cross-functional teams to define program and project goals, establish timelines, allocate resources, mitigate risks, and ultimately driving the adoption and success of Telesign's initiatives and solutions.
Key Responsibilities:
- Program Management: Initiate, develop, and lead programs to improve operational processes, quality, reduce cost, and drive overall performance improvement. Responsible for launch, adoption, reporting, and continuous improvement.
- Strategic Planning: Develop and execute a strategic roadmap within Platform and collaborate with software development teams, aligning with business objectives, and customer needs.
- Project Governance: Establish robust project governance frameworks and methodologies to ensure the successful execution of initiatives, including project initiation, planning, execution, monitoring, and closure.
- Stakeholder Management: Cultivate strong relationships with key stakeholders, including customers, partners, and internal teams, to understand requirements, address concerns, and drive alignment throughout the project lifecycle.
- Resource Allocation: Collaborate with resource managers to allocate resources effectively, ensuring optimal utilization and alignment with project priorities and timelines.
- Risk Management: Identify project risks and develop mitigation strategies to minimize potential impacts on project delivery, proactively addressing issues and escalating as needed.
- Quality Assurance: Define and implement quality assurance processes and metrics to monitor project performance and ensure deliverables meet or exceed customer expectations.
- Continuous Improvement: Drive continuous improvement initiatives to optimize project delivery processes, enhance efficiency, and increase customer satisfaction.
- Communication and Reporting: Communicate project status, milestones, and risks to stakeholders through regular status updates, reports, and presentations, ensuring transparency and accountability.
Qualifications:
- Bachelor's or Master's degree in Business Administration, Project Management, or a related field.
- 8+ years of experience in program management, with a focus on Cloud and technology solutions.
- Proven track record of successfully leading large-scale, complex projects and programs from initiation to completion, delivering results on time and within budget.
- the ability to inspire and motivate cross-functional teams to achieve project goals and overcome challenges.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Solid understanding of project management methodologies, tools, and best practices.
- Experience working in agile environments and familiarity with agile frameworks such as Scrum or Kanban.
- Proficiency in project management software (e.g., JIRA, Asana, Microsoft Project) and collaboration tools.
- PMP or PgMP certification is preferred.
