Senior Program Manager - Cybersource

Team Summary

CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

What a Senior Program Manager, Cybersource does at Visa:

The Senior Program Manager will be an integral part of Japan Merchants Sales & Acquiring and  CyberSource team, responsible for managing key client initiative engagements to ensure superior communication and delivery. In this role, you will be responsible for managing a cross-functional engagement that includes direct client interaction, client enhancement requests, project schedules, tracking activities and deliverables, and communicating progress of projects. Responsibilities will include, but are not limited to, coordination of the following lifecycle activities: client sales, project requirements, project build, training, legal, and client status. Additional tasks include providing regular status reporting, client roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Account Relationship Managers, Product Managers, Product Development, Marketing, Sales, and Customer Service, Client Project Lead, and Visa cross-functional teams in a Global environment.

This role is heavily client focused and will require a consulting approach and strong client engagement skills in order to manage key Acquirers with industry best practices.

• Lead planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
• Leverage strong project management industry expertise, best practices and collaboration skills to identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
• Establish and manage client expectations through-out the project lifecycle, follow defined scope management processes
• Define communication plan to ensure appropriate internal and client stakeholder involvement and communication is in place
• Report and escalate issues, with mitigation and path to resolution independently
• Identify risks, perform risk analysis, effectively manage and track risks and mitigation strategies, proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate, follow defined Risk Management processes
• Ensure that timely decision is taken to address issues and mitigate risks
• Oversee and ensure all status materials are compiled, completed in a timely fashion and distribute project and activity status on regular basis
• Collaborate with Product Managers, Solution Managers, Sales, Marketing and Client Support Services to ensure complete program delivery
• Assess existing processes and identify opportunity for improvement
• Participate in other project related activities, as requested
• Establish and manage direct relationship with the client’s program lead and ensure clear and open communication across Visa and the client teams

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Why this is important to Visa

Visa’s success is primarily driven by how well our solutions deliver results for our clients, and how strong our relationships with those clients are. This role will drive this for one of the most important markets of Visa globally, by ensuring we become the best partner for our clients with our Products, Company, and the People.

We are looking for individuals with strong project management and strategic planning experience along with passion for sales. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.

What you will need:

• At least 10 years experience as project manager, delivering complex system integrated business application projects
• Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where all resources have dotted-report line to this role
• Ability to motivate staff and influence their tasks to align with organizational goals and priorities
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Self-motivated: able to work independently while coordinating activities with cross-divisional teams
• Team player: able to communicate with technical and business experts at all levels of the organization
• Solid analytical, quantitative and problem-solving skills, ability to think and communicate strategically
• Excellent verbal and written communication and presentation skills in both Japanese and English
• Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support
• PMP or equivalent certified with current credentials
• Solid understanding of project management techniques, methodologies, and best practices
• Excellent Microsoft Project and presentation skills
• Bachelor’s degree is required. Master’s degree is preferred.
• Travel is required (approximately 10%)

What will also help:

• Deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross functional, global project teams.
• Experience in a professional services / consulting role, with a strong customer service skills
• Experience in Agile environment
• Previous experience with digital commerce, payment and/or fraud management systems and industry
• Native fluency in both Japanese and English

Projects you will be a part of:

• Driving one of the most important strategic pillars in one of the most important markets of Visa global
• Collaborating with the most influential stakeholders in Japan’s payment ecosystem to together uplift the cardholder experience
• Join forces with teammates with diverse academic/career/cultural backgrounds to build the best payment solutions for our clients

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.