Senior Program Manager - Client Delivery

Role

The Senior Program Manager - Client Delivery will be Vivodyne’s first dedicated client delivery hire, responsible for laying the foundation for operational excellence and relationship management with strategic partners. Own and refine client delivery processes internally, cross-functional project execution across Biology and Tech teams, and external post-partnership client management with key stakeholders.

This is a high-impact, hands-on role requiring strong business acumen, polished communication skills, and the ability to seamlessly navigate technical, biologic, and business teams. The ideal candidate is a player-coach who can both execute and lead.

The Senior Program Manager - Client Delivery will report to the COO. 

This is an on-site role working closely with a bicoastal delivery team and expected travel to company sites between San Francisco and Philadelphia 

Responsibilities

Client Delivery & Relationship Management

• Serve as the primary point of contact for post-deal execution client engagements, ensuring successful delivery of project objectives, timely invoicing, and agreed-upon milestones. 
• Build trusted, consultative relationships with client stakeholders by serving as a thought partner on project design, delivery strategy, and scientific interpretation.
• Manage expectations with senior client stakeholders (Director/VP level) through proactive communication, structured updates, and risk mitigation.
• Develop and implement client delivery playbooks, ensuring a repeatable, scalable approach to managing partnerships.

Operational Excellence & Cross-Functional Execution

• Own and refine client delivery mechanisms, ensuring seamless execution of cross-functional projects.
• Oversee end-to-end project management across all stages, from kickoff to final deliverables.
• Align and coordinate with Biologists, AI Scientists, Data Engineers, and Product to ensure smooth project execution.
• Continuously identify and implement process improvements that enhance operational efficiency.

Growth & Impact Trajectory

• Drive strategic initiatives that support Vivodyne’s scaling efforts, ensuring the company is well-positioned to support increasingly complex client engagements.
• Immediate focus — establish and optimize foundational delivery mechanisms to ensure operational success.
• Long-term opportunity — over time, the role is expected to transition to client relationship management leadership, where you will play a pivotal role in shaping and strengthening Vivodyne’s key strategic partnerships.

Requirements and Expectations

Key Competencies

• Strong business and communication acumen, with a focus on client engagement.
• Ability to manage client expectations at the senior level (Director/VP).
• Polished written and verbal communication for both technical and executive audiences.
• Natural player-coach qualities—able to execute while mentoring others.
• Cross-disciplinary project management expertise, overseeing execution across technical, bio, and business teams.
• Fluency in translating between scientific, technical, and business domains.

Experience & Technical Expertise

• 5+ years in client delivery, project management, alliance management, or program management, ideally within a biotech, life sciences, AI, or data-driven organization.
• Proven ability to drive operational excellence and process optimization in a cross-functional environment.
• Experience managing post-partnership client relationships and ensuring successful delivery of partnership-level projects.
• Deep understanding of project management methodologies and tools (e.g., JIRA, Click-Up, Confluence).
• Track record of working across scientific and technical teams in mission-critical environments.

Qualifications

• Prior experience working with biotech, AI, or computational biology projects.
• Experience scaling operational processes in a fast-growth startup or dynamic corporate setting.