As a Senior Product Writer at SmartRecruiters, you will own our product content strategy, product documentation and Help Centre content. You will work closely with our Product Managers and Designers to ensure that in-product content is well-structured and effectively communicates the product's value to customers. You will collaborate closely with engineers, product managers, designers, and customer support teams to create various types of content, including user guides, API documentation, release notes, and online help resources.
What you’ll be doing:
- Conceptualize, structure, and craft clear and concise product documentation.
- Develop the product content strategy and associated writing style guidelines in partnership with the Product Design and Marketing teams
- Empower R&D team members to write clear and creative in-product content aligned with the SmartRecruiters voice and tone
- Collaborate with other teams and departments across the organization to craft new and improved content driven by user needs and real-world use cases
- Enable and encourage product managers, engineers, and designers to contribute to all aspects of our documentation and help them create content that ensures customers understand the value of our product
- Collaborate with a wide variety of roles (e.g. R&D, Support, Customer Success, Product Marketing, GTM) to review and refine content, enhance product documentation workflows, and maintain the high quality of our documentation.
- Adapt content for different audiences and mediums (help centre, presentations, release notes, product guides, etc.)
- Coordinate with product and enablement functions to ensure the timely delivery of release notes, updates, and other product-related technical information
- Own the customer-facing Help Centre and the associated relationship with the third-party vendor
- Maintain an organized repository of all documentation, ensuring it is up-to-date and easily accessible
- Develop and execute against both short and long-term roadmaps
- Our ideal candidate has 5+ years of experience as a writer in a B2B SaaS environment
- Native-level reading, writing, and speaking English is a must
- Demonstrated experience in writing high-quality product documentation, including the ability to translate complex concepts into clear and simple content for both technical and non-technical audiences
- Ability to effectively balance different priorities and actively collaborate with the R&D team to launch excellent products under tight deadlines
- Comfortable working through ambiguity, taking ownership of identifying problems, and creating solutions
- High level of attention to detail and precision
- Proactive in collaborating and effectively communicating with team members across the company
- Self-starter with an enthusiasm for diving deep into new technologies and continuously learning
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
