Senior Product Owner

Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external language experts.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

Main Purpose

As a Product Owner, you will be ensuring alignment to the product vision for the product(s) in your portfolio. You will work in close partnership with your peers and stakeholders in sales, pre-sales, marketing and development. You will also engage with internal and external user communities with the overarching goals of producing and rolling out product(s) that have a measurably positive impact on the business, and also to ensure that we are creating solutions that users love.

Main Responsibilities

▪ Maintain good relationship and liaise directly with internal and external product partners, stakeholders and cross-functional teams.

▪ Develop and manage product requirements documents as required by the product(s) in your portfolio.

▪ Manage backlog for the product(s) within your portfolio, ensuring that any new tickets are created with the appropriate process and information.

▪ Define and manage sprint content in collaboration with the scrum master and other cross-functional teams.

▪ Oversee integration topics with other internal/external tools (ERP, CAT, internal products).

▪ Oversee successful delivery of sprints and version releases for the product(s) in your portfolio.

▪ Partake in grooming meetings, active participant in sprint planning, sprint kick-off, daily stand-up and retrospective meetings. May also be called on to lead these meetings as needed.

▪ Oversee all elements of the user acceptance testing (UAT) and product launch processes.

▪ Actively support the development, quality assurance, deployment and implementation functions/teamsvia timely creation of supporting documentation such as business cases, requirements, release notes, user guides and newsletters.

▪ Track, analyse and prioritize defects in area of product ownership.

▪ Develop and self-learning mind-set in new skill areas that support your work.

▪ Assist the onboarding process of new product team members.

▪ Other responsibilities as set by the management team related to the product organisation

Requirements

• Bachelor’s Degree in Product Design, Product Marketing, Management or equivalent professional experience

Professional experience

• 3-5 years of relevant product-related experience.

• Proven track record of working with interpretation technology and platforms, such as remote interpreting software, language service provider systems, and multilingual communication tools.
• Experience with interpretation management systems (IMS), including system integration, user interface design, and end-user training.
• Extensive experience in managing and developing telephony-based interpretation services, including proficiency in VoIP systems, telephony infrastructure, and call center operations.
• Understanding of the interpretation industry and market trends, with experience in implementing and optimizing workflows for real-time language interpretation services.
• Experience in collaborating with multilingual teams and stakeholders, ensuring accurate and effective communication across different languages and cultures.
• Demonstrated ability to gather and prioritize customer requirements specifically for interpretation services, translating them into actionable product roadmaps and features.
• Knowledge of compliance and regulatory standards related to interpretation and telephony services, such as HIPAA for healthcare interpretation or GDPR for data protection.
• Experience in performance monitoring and quality assurance for interpretation services, using key performance indicators (KPIs) and metrics to drive continuous improvement.