Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
WHAT YOU WILL BE DOING
- Provide global support covering all issues related to Saviynt and integrations with Saviynt products.
- Learn everything about our software and use that knowledge to ensure client success.
- Support the client/partner administrators across multiple organizations.
- Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues.
- Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, or configuration.
- Provide coordinated support for getting new releases and configuration changes into production.
- Gather information for analysis, carry out the necessary research, setup test environments, replicate issues and propose resolutions or workarounds.
- Be a client facing representatives of the Development and Product teams.
- Document new processes and keep existing documentation and tools up to date as the environment changes.
- Interface with engineering, product management and professional services when necessary.
- Attend daily meetings and provide status updates.
- Identify areas of automation and develop tools for automation.
WHAT YOU BRING
- A self-motivated, self-described techy, eager to learn new software.5+ years Computer or Software administration / development experience.
- 3+ years Knowledge of SQL databases with ability to write queries.
- 5+ years hands-on experience of HTML, XML, Java,Javascript,JSON, APIs, Networking (TCP/IP, Protocols), SQL/Oracle database.
- Ability to diagnose and use industry standard tools and techniques (like Datadog, Grafana, duckdb etc) to assure the application performs to client expectations.
- The confidence, communication and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations.
- Experience in cloud / hosted software environment with Kubernetes,AWS, Azure and GCP.
- 5+ years Experience in a Software Support role.
- Experience working in a small team/start up environment.
- Experience working with development or in a DevOps role.
- The desire to learn new soft and technical skills and to coach, mentor and train peers throughout the organization.
- Exposure to Object oriented programming, basic web programming concepts.
- Knowledge of Java to be able to review and troubleshoot code.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
