Senior Product Operations | CX Alliance

About Nu

Nu was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nu is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nu is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

Our Product Operations Team

At Nu, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Operations Nubankers are the ultimate owners of Nu's operations, ensuring that projects and processes run efficiently.

We are seeking a Senior Product Ops professional to join our CX operations in the Mexico Business Unit. This role will act as a liaison between local operations, product teams, and other key stakeholders, helping scale operations while addressing customer needs.

You will be responsible for identifying and coordinating strategic projects to drive long-term improvements in our CX operations.

As a Senior Product Operations, you're expected to:

Lead the planning, execution, strategy design and operation by: 

• Identify and prioritize the main opportunities for our CX operation in Mexico, translating the needs into impact using qualitative and quantitative data
• Engage with cross-functional teams to prioritize and execute new initiatives
• Lead complex projects involving different stakeholders, both internal and external
• Centralize risk and regulatory requirements related to transactional fraud, chargeback, and security operations, and ensure a their prioritization and fulfillment

What you would need to thrive in this role:

• Very strong analytical skills
• Data analytics: Able to run queries (not an expert), analyze data, draw conclusions, and prioritize based on insights, with a focus on business impact.
• Strong skills for manipulating data and extracting insights
• Solid communication and stakeholder management skills
• Proven experience in managing complex and high impact projects
• Robust product sense and bias towards customer experience
• Experience in jobs or areas such as management consulting, strategy or operations 
• SQL knowledge is a plus
• Agile project management
• Strategic planning
• Data analytics: Able to run queries (not an expert), analyze data, draw conclusions, and prioritize based on insights, with a focus on business impact.

Our Benefits 

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
   

Our Nu Way of Working 
Our work model is hybrid and has cycles that can be from two to three months according to the business of ​​expertise. For every eight or twelve weeks of remote work, one will be at the office. Check more information here.

Diversity & Inclusion
At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.