Senior Product Manager: Viator App (Viator)

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Your New Role:

The Viator product team is looking for a Senior Product Manager to work on the Viator app. You will have extensive experience in mobile app development and management, with a proven track record of delivering high-quality apps to users worldwide. You will work with cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions; you should also be a whiz at mobile apps tracking and analysis.

You are creative and passionate about delivering mobile products that people love to use, incorporating the principles of mobile app experience design to deliver amazing market leading products. You have extensive experience in defining goals, prioritizing roadmaps, finding the right tools, monitoring KPIs, all to create the best experience for our customers. 

You will work closely with Engineering, Design, UXR, Product Marketing, Analytics, Customer Experience, Brand and Product leadership to deliver real impact for our business and users. You are a self-starter, who thrives in a fast-paced dynamic environment. Your communication skills allow you to excel at collaborating in a Global team environment, working in several time zones.

Viator is a remote first company. This role can be either remote from anywhere in the UK, Portugal or Poland, or a hybrid setup based out of our Oxford, London or Lisbon offices.

Summary of essential job functions

• Manage the core product lifecycle of the app (which includes feature iterations and new feature development): from ideation, discovery, design & development to release.
• Prioritize opportunities in line with our app product strategy as well as by leveraging data to make sure we work on what brings most value to our users and Viator.
• Collaborate with UX/UI designers to create wireframes, user flows, and prototypes that meet user needs and business requirements.
• Work with engineering teams to ensure timely and high-quality delivery of features and enhancements.
• Leverage user research, conduct user testing, and gather feedback to continuously improve the experience and champion the voice of the customer.
• Find and evaluate problems to solve, rather than just document stakeholder requirements.
• Communicate the state of projects across teams, stakeholders as well as executives.
• Manage and prioritize the team’s feature backlog to ensure focus on key objectives.
• Partner with the rest of the Product organization to continuously improve our processes.

Minimum requirements

• 5+ years' experience in a product role for a consumer facing app.
• A passion for creating user-centric products.
• Proven ability to create, analyze and communicate analytics and performance metrics.
• Able to work effectively and collaboratively with engineering, analytics and design functions
• Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities.
• Outstanding verbal, written and presentation skills.
• Strong time-management skills and ability to prioritize.
• Proficiency with agile development
• Familiarity with UI/UX tech stack - Figma, Miro etc
• Thorough understanding of the app ecosystem e.g., App Store Connect and Google Play Developer
• Experience with app analytics tools like Data.ai, Firebase, Appbot would be a huge plus.
• Solid analytical capability and experience in A/B testing
• Ability to collaborate with a global team, across multiple time zones.

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.  

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

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