Senior Product Manager, Trust & Safety

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate product managers to innovate and execute across a rapidly growing, fast paced company and industry.

The focus for the Community Trust & Safety team is making riders and drivers feel safe and comfortable while riding or driving with Lyft and ensuring that our riders and drivers make it safely to their destination every time. From prevention to intervention and accountability, the Community Safety team ensures that the Lyft community continues to be trusted and inclusive. Within this team, we’re hiring a PM to own building product solutions to promote both rider and driver safety throughout the entire Lyft rideshare experience. The right PM for this role will operate with enormous amounts of user empathy and effectively partner across cross-functional teams at Lyft to deliver category-defining safety products that will support our users and represent our brand values. 

Responsibilities:

• Understand Lyft's strategic and competitive position and stay current on Trust & Safety products and innovations across the industry. 
• Set an ambitious product vision that motivates and inspires your team, peers and leadership and delivers on this vision by setting your team's goals, success metrics and roadmap and collaborating extremely effectively across the company.
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it.
• Deeply understand the needs and motivations of your customers across different rider & driver segments and use cases.
• Completely own your team’s products – existing or new – from ideation, through development, launch, growth, and maintenance.
• Clearly communicate roadmaps, priorities, experiments, and decisions across a wide spectrum of audiences from partner teams to executive levels.

Experience:

• 5+ years in product management experience with significant time spent leading consumer facing products, with a strong foundation in Trust & Safety preferred. 
• Natural leadership and ability to make things happen. You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products.
• Excellent judgment and thoughtfulness about the dynamics of the product ecosystem.
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences.
• Ability to conceptualize, prioritize and lead multiple projects for stakeholders.
• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in New York City is $145,000-180,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.